Call Center Representative

Call Center RepresentativeWith more than 25 years in business, NW Baths is one of the fastest-growing brands in the bath remodeling industry. We specialize in high-quality bathroom transformations that are beautiful, durable, and low maintenance. Our mission is to improve the lives of homeowners by delivering exceptional products and outstanding customer service.NW Baths is seeking motivated and energetic Call Center Representatives to join our growing team in Hobart, Indiana. This is an excellent opportunity for individuals who enjoy speaking with people, building relationships, and helping homeowners improve their homes. Join a company that values its employees, provides growth opportunities, and rewards performance.As a Call Center Representative, you will contact homeowners, qualify prospects, and schedule free in-home consultations for our sales team. You will also answer inbound calls from advertising campaigns, maintain accurate customer records, and provide exceptional customer service throughout the process.Contact homeowners by telephone using a provided scriptSchedule qualified appointments for free in-home consultationsAnswer inbound calls generated through marketing campaigns and advertisementsAdjust presentations and conversations to meet the needs of individual homeownersHandle questions, concerns, and objections professionallyGather and verify homeowner information, including names, phone numbers, addresses, and project detailsEnter appointment and customer information into company systems accuratelyConfirm appointments set by canvassers, event staff, and marketing representativesPerform quality-control follow-up calls when necessaryMaintain accurate lead records and daily activity reportsFollow up with homeowners regarding previously scheduled consultationsHelp support the sales and marketing teams through effective communication and lead managementPrevious customer service, call center, telemarketing, sales, or marketing experience preferredStrong communication and interpersonal skillsComfortable speaking with homeowners over the phonePositive attitude and professional demeanorStrong organizational and time-management skillsBasic computer proficiency and data-entry skillsAbility to work independently and as part of a teamAbility to handle objections and maintain a customer-focused approachHigh school diploma or equivalent preferredCompetitive pay: $18-$25 per hourPaid trainingAdvancement opportunitiesSupportive team environmentFull-time and part-time opportunitiesIndustry-leading products and servicesOpportunity to work with one of the fastest-growing bathroom remodeling companies in the regionIf you are outgoing, motivated, and enjoy helping people, we encourage you to apply and become part of the growing NW Baths team in Hobart, IN. Join us and make a difference in homeowners' lives while building a rewarding career.