Music + Entertainment Events Staff (Seasonal Part-Time)

Job Description

Job Description

Description: Music + Entertainment Events Staff (Seasonal Part-Time) Circuit of The Americas (COTA) is a 365-entertainment destination for world-class events located in Austin, TX. The sports and entertainment portfolio at COTA is unmatched in the country with Formula 1 US Grand Prix, NASCAR and MotoGP attracting global fans during championship races on the famed Circuit and Live Nation producing over 30 headline concerts every year at the Germania Insurance Amphitheater. Opening in 2026, COTA’s amusement park is a 20-acre theme park featuring two first of their kind Roller Coasters and over three dozen rides.

Job Description:

Music and Entertainment Event Staff support front gate and front of house operations during concerts and events at COTA + Germania Insurance Amphitheater. This part-time, seasonal role is essential to ensuring a seamless, safe, and engaging experience for all guests during concerts and events. Staff may be assigned to positions at entry gates or throughout the venue's interior, depending on event needs. Responsibilities include ticket scanning, guest assistance, crowd flow monitoring, and ADA support. Staff must be available to work at least 50% of scheduled events throughout the season.

Requirements & Essential Functions

• Operate handheld scanners to check tickets and credentials at gates or venue checkpoints

• Greet and assist guests with directions, venue information, and general support

• Monitor crowd flow and ensure aisles, ramps, and walkways remain clear

• Assist guests with ADA accommodations and ensure accessible access

• Report safety concerns, guest issues, or housekeeping needs to FOH Manager or Command Center

• Remain at assigned post unless on a scheduled break

• Follow all venue policies, procedures, and emergency protocols

• Maintain a professional, friendly, and guest-focused demeanor at all times

Knowledge, Skills, and Abilities:

• Exceptional Communication: Able to interact clearly and effectively with guests, peers, and leadership across all levels.
• Guest-Centered Focus: Committed to delivering outstanding customer service with a friendly, approachable demeanor.
• Judgment & Decision-Making: Capable of assessing situations quickly and making sound, timely decisions, even under pressure.
• Adaptability: Responds well to changing conditions and evolving guest needs; open to feedback and continuous improvement.
• Team Collaboration: Works effectively with others to achieve shared goals and support overall event success.
• Organization & Efficiency: Manages tasks and time effectively in a fast-paced, high-volume environment.
• Integrity & Accountability: Maintains professionalism, follows policies, and communicates honestly and respectfully at all times.

Required Qualifications:

• Part-time, seasonal position (must be available to work at least 50% of events)
• 2+ years of experience in guest services, hospitality, live events, or related fields preferred
• Excellent communication and problem-solving skills
• Available evenings, weekends, and holidays throughout the season
• Must be over 18 years of age

Physical Demand & Work Environments:

• Ability to lift and/ or move up to 25 pounds.
• Ability to stand/walk for long periods.
• Work in extreme environments outdoors throughout the year.
• The noise level in the work environment is usually moderate but can be loud during events.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

EQUAL EMPLOYMENT OPPORTUNITY:

COTA strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.