Customer Success Center Manager | Frontline Coach
The Guitar Center Company
Guitar Center is seeking a CSC Care Advisor Manager to lead a frontline customer service team across phone, email, chat, and other channels. You will coach agents, monitor performance, and drive process improvements to deliver exceptional customer experiences. You will partner with Training, Quality, Knowledge Management, and cross-functional teams to ensure adherence to policies and continuous improvement while leveraging AI-based coaching tools to raise performance and customer satisfaction. #J-18808-Ljbffr The Guitar Center Company
Vacancy posted 2 days ago
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