Program Coordinator- CSFP Direct Distribution

Program Coordinator

The Program Coordinator administers the Commodity Supplemental Food Program (CSFP) by planning, organizing, and facilitating direct distributions and supporting agency drop sites. This role serves as the liaison between the North Texas Food Bank (NTFB), neighbors, and assigned community partners, providing administrative oversight and ensuring compliance with federal, state, and organizational policies and regulations. This position may also support other NTFB programs within the Community Impact department.

MINIMUM QUALIFICATIONS:

Education:

• Associate's degree in social services or related field preferred, or equivalent work experience

Special Knowledge/Skills/Abilities:

• Excellent customer service skills with a focus on neighbor dignity and satisfaction

• Strong written, verbal, and interpersonal communication skills

• Ability to build and maintain effective relationships with internal and external stakeholders (e.g., staff, volunteers, agency partners, donors and vendors)

• Ability to work independently and collaboratively in a team environment

• Comfortable working with diverse, low-income communities across our service area

• Strong organizational skills with the ability to meet deadlines and ensure accuracy in administrative work

• Intermediate proficiency with Microsoft Office applications and comfort learning tablets and web-based systems

• Detail-oriented, self-motivated, and committed to compliance and continuous improvement

• Ability to work in a fast-paced environment and manage shifting priorities

• Bilingual (English/Spanish) is strongly preferred

Experience:

• One year of administrative, social services, or customer service work, preferably within the non-profit industry

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Plan, organize, and facilitate CSFP distributions through direct distributions and support agency partner drop sites as assigned

• Remain informed of community needs and connect neighbors with appropriate resources

• Attend all assigned distributions, reschedule due to weather or closures, conduct site visits; create orders; coordinate with the Operations team; and resolve order-fulfillment issues

• Recruit, train, and supervise volunteers while nurturing select volunteers on the path to becoming Kernels

• Build and maintain empowering relationships with site coordinators and relevant stakeholders to support program standards, growth, engagement, and compliance

• Address neighbor and stakeholder requests by researching root causes impacting food distribution to ensure resolution and stakeholder satisfaction

• Enroll program participants, track participation, and regularly update program records in Link2Feed

• Perform general administrative functions, including answering and responding to neighbor and other stakeholder phone calls and voicemails; processing CSFP applications submitted via JotForm; responding to team inbox emails; tracking inventory; creating and updating flyers and calendars; and printing distribution materials

• Educate seniors on the benefits of CSFP/PAN; certify qualified individuals; and refer non-eligible persons to alternative resources

• Create, maintain, update, and distribute program documents, agreements, and training materials in coordination with the NTFB Quality team

• Represent NTFB Programs at community events, coalitions, donor meetings, media events, etc.

• Update processes, resolve operational challenges, and collaborate within and beyond the CSFP Team with a focus on continuous improvement

• Perform other tasks and duties as assigned

MENTAL DEMANDS:

• Adapt effectively in the face of workplace stressors such as customer complaints, compliance issues, competing programmatic priorities, and the need to maintain the safety of people and property

• Quickly diagnose and resolve issues that arise during a distribution

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is frequently required to stand, sit, use hands to finger, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear.

• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• The employee must occasionally lift and/or move up to 35 pounds.

ENVIRONMENTAL FACTORS:

• Moderate noise (i.e., business office with open floor plan with computers, phone, and printers; light traffic).

• This person should have the ability to work outdoors at a variety of locations. This program operates in non-hazardous weather conditions, rain or shine, year-round.

• Reliable transportation and a valid DL and insurance are required for travel to sites within our 12-county service area

The mental and physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This is not necessarily an exhaustive list of all skills, duties, responsibilities, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, NTFB reserves the right to revise the job or to require other or different tasks be performed as assigned.

The North Texas Food Bank is an equal opportunity employer.