Remote Senior Account Manager, Web

The Senior Account Manager, Web is the strategic owner of complex client relationships and high-impact website initiatives, including website builds and ongoing support engagements across WordPress, Drupal, and Shopify platforms. This role serves as a trusted partner to senior client stakeholders, guiding decision-making across scope, budget, timeline, and technical tradeoffs. You bring clarity to ambiguity, proactively manage risk, and ensure clients are informed, supported, and confident throughout both project-based and retainer-based engagements. This position does not include direct people management responsibilities but requires strong leadership presence, executive communication skills, and close partnership with project managers, strategists, designers, and developers. What You'll Do Client Relationship Ownership & Trust Building Own senior-level client relationships for complex website builds and ongoing support accounts. Act as a trusted advisor, guiding clients through decisions related to scope, budget, timeline, platform capabilities, and technical feasibility. Lead strategic conversations related to website roadmaps, enhancements, and long-term platform evolution. Demonstrate working knowledge of Wordpress, Drupal, and Shopify ecosystems, including common constraints and maintenance considerations. Apply structured thinking (e.g., clear options, risks, and recommendations) to achieve client goals and long-term sustainability. Risk Management & Escalation Proactively identify risks related to scope creep, budget burn, resourcing constraints, timeline slippage, or stakeholder misalignment. Clearly communicate risks early with recommended mitigation strategies. Escalate issues appropriately to Client Services and Department Leadership, ensuring clients are never surprised. Partner closely with Project Managers and hybrid PM/Producers to ensure delivery remains aligned with client expectations and contractual commitments, and serve as a hybrid Account and Project Manager on smaller engagements when appropriate. Ensure project plans, milestones, and priorities are clearly understood and documented. Financial & Scope Stewardship Own high-level budget awareness across projects and ongoing support engagements. Proactively monitor burn, forecast risk, and flag potential overages early. Partner with Client Services Leadership on change orders, scope adjustments, and account expansion conversations. Clearly document decisions related to scope, budget, and tradeoffs to ensure alignment as the engagement moves forward. Identify roadmap-driven opportunities to grow accounts in alignment with client goals. Model strong communication, emotional intelligence, and accountability. Contribute to process improvements, documentation standards, and best practices. At least six years of experience in a full-service digital agency is required, with senior-level client ownership. Proven experience managing complex, website builds and ongoing support engagements on Wordpress, Drupal, and/or Shopify. Strong understanding of website strategy, design, and development workflows. Excellent executive-level written, verbal, and presentation communication skills. Demonstrated ability to manage ambiguity, competing priorities, and high-risk decisions. Familiarity with integrated digital marketing disciplines and the judgment to involve them when appropriate. Experience using project management software and financial tracking tools common to digital agencies. Remote Workplace. You have the option to work at our office in Boston or remotely in one of these states: Receive generous paid vacation benefits that increase each year you’re with us, 12 Company Holidays, and Summer Fridays from Memorial Day through Labor Day. ~401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider. ~ Life Insurance Benefit. Short Term Disability Benefit. Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the option to participate in the FSA program. ~ Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses. ~ Receive a personal budget to attend events and conferences. At 829 Studios, we boldly embrace diversity, inclusivity, and equal opportunity. We are an Equal Opportunity Employer that is committed to equal employment opportunities regardless of race, religion, creed, color, sex, pregnancy, sexual orientation, gender, gender identity, national origin, disability, mental illness, age, ancestry, genetic information, military service, or any other status protected under applicable federal, state, or local laws. 829 Studios is a Boston-based integrated digital marketing agency with a mission to propel organizations to unlock their full potential and accomplish their most ambitious goals. We harness the power of logic with magic – a balance of data-driven strategy and brand-focused creative. We partner with diverse organizations across various industries and our client list encompasses venture-backed start-ups, publicly traded companies, non-profits, and more. By committing not only to our growth as a company, but the development of our employees and teams’, we have created a collaborative environment that fosters ingenuity and promotes diversity, equity, inclusion, and belonging values within our community. 5000 Fastest-Growing Privately Held Companies, Adweek 100 Fastest-Growing Digital Agencies, Boston Business Journal's Fast 50 (Massachusetts' 50 Fastest-Growing Private Companies), HubSpot's Top Digital Agencies list, and a we are and employee-certified Great Place to Work.