Boiler Service Technician

Service Technician

Fulton is a private multi-national group of companies headquartered in beautiful Pulaski, NY, USA. Our founder, Lewis Palm, was a pioneer in the engineering of steam boilers and associated equipment for the laundry and dry-cleaning markets, he invented the first Vertical Tubeless Boiler in 1949. With our expansion of products and knowledge throughout the years, we are well known in many applications of your daily life including but not limited to, food processing, pharmaceutical, education, gas processing, laundry, dry cleaning, healthcare, and government / military.

Fulton researches, engineers, manufactures, sells, and services complex thermal fluid, steam, and hydronic equipment along with engineered systems for a wide range of commercial and industrial applications. We strive for energy efficiencies, global impact, and environmental responsibility. Fulton has served as an industry leader of emerging heat transfer technologies for more than 70 years!

Our culture thrives on the HEART values of the company and puts pride in our people. We encourage continued training and learning to grow you and your career with Fulton.

The Service Technician is responsible to provide excellent field support for starting up, commissioning, troubleshooting and maintaining boiler, thermal fluid heating equipment and associated systems. This position is also responsible to provide technical support and training to customers, service team members and Fulton employees both on site and as well as at the factory. The Service Technician is responsible to provide all support and services in a manner that is aligned with the Fulton Operating Philosophy and Values.

Pay Rate: $50 - $65/hour (DOE)

ACCOUNTABILITIES:

• Service work- Perform technical service work in the field in a safe, efficient, capable manner that meets or exceeds customer expectations.
• Training – Obtain the needed training and knowledge base to maintain the ability to conduct service field work on assigned equipment and controls.
• Preparedness – Perform the necessary work to properly prepare for field jobs including review of NB files, previous service reports, site readiness and more.
• Documentation – Complete all required documentation and communication associated with the service work and continuous improve quality efforts.
• Off Road – Efficiently perform value added functions when not traveling in the areas of manufacturing, technical phone support, quality and continuous improvements efforts.

EDUCATION / EXPERIENCE:

• High School Diploma or equivalent
• Two years of technical school, community college or trade school desired
• 5 to 10 years' experience in troubleshooting and servicing boilers/thermal heaters in commercial and industrial applications
• Ability to work independently in the field
• Willingness and commitment to travel as needed to support the business

DEMONSTRATED CRITICAL COMPETENCIES:

• Communication – Ability to ensure information is passed on to others who should be kept informed. Ability to express oneself clearly in conversation and interaction with others.
• Building Collaborative Relationships – The ability to develop, maintain and strengthen partnerships with others inside and outside the organization who can provide information, assistance and support.
• Analytical Thinking – The ability to tackle a problem by using logical, systematic, sequential approach.
• Technical Expertise – The ability to demonstrate depth of knowledge and skill in a technical area.
• Thoroughness – Ensuring work and information is complete and accurate; following up with others to ensure that agreements and commitments have been fulfilled.
• Stress Management – The ability to keep functioning effectively when under pressure
• Personal Credibility – Demonstrated concern that one be perceived as responsible, reliable and trustworthy.

A valid driver's license is required. Must be insurable with no major infractions. Job will require some travel.