Guest Experience Lead

See what it’s like to work with us. Copy and paste the link below:

Start: We need someone to start training November 3rd and be available through January 16th.

Role: Guest Experience Lead at Great Big Game Show

Job Type: Part-time and full-time. Non-exempt, hourly.

Starting Pay: $19.50/hour. See pay increase opportunities below.

Career Opportunities:

We have 29 stores nationwide and are opening 15-20 more in 2027–and we are looking for leaders to launch them! Great Big Game Show hosts can grow into a manager role in as little as 3-12 months! We’re looking for people who want a great part-time job and people who want to grow into leadership positions. Growth is based on your performance, availability, and alignment with our Mission, Vision, and Values.

Career Path:

• Host: $18.45/hour

• Guest Experience Leader: $19.50/hour

• Assistant Manager in Training: $20.50/hour

• Assistant Manager: $21.50/hour

• General Manager: Salaried position. Potential bonus and salary increase opportunities with tenure. Salaries vary per location.

Location: We're located in Westfield Valley Fair

Schedule: Nights, weekends, and holidays required; number of hours and shifts available vary by season

Hours/Shifts: We’re open 8am until after midnight daily. Shifts are usually 6-8 hours long; shorter or longer depending on business needs.

Physical Requirements: Able to stand for up to 6 game shows per shift; lift 30-40 lbs; bend, crawl, and move around a live studio set

Experience Required: None! We train you. Prior hosting, performance, customer service, or hospitality experience is a plus.

What is Great Big Game Show?

Brought to you by the creators of The Escape Game, it’s a real-life game show that you can play with your friends and family. In one hour, two teams face off in classic game show mini-games with a live host. That host could be YOU.

The Role

Guest Experience Leads at Great Big Game Show are world-class hospitality experts who love people, thrive in high-energy, fast paced environments, and take pride in creating unforgettable guest experiences.

You’ll learn both the role of a host and our front desk guest specialist.

You’ll introduce each game, deliver fun commentary, track points, and ultimately crown a winning team, all while making every guest feel seen, celebrated, and included.

This is a guest-facing, performance-based role where energy, confidence, and care for others matter. Hosts set the tone for the entire experience, from the first introduction to the final celebration.

Why Work With Us?

• Growth is real. Our fastest promotion from Host to GM was 4 months!

• Many of our shift leaders have been with us since we opened.

• You’ll high-five strangers, celebrate teams with confetti, and clock out having made a kid's birthday.

• You’ll have a week of training before running a show solo.

• You’ll get quarterly feedback on your shows so you know what success looks like.

JOB REQUIREMENTS

Must-Have:

• Guest focused mindset

• Available to work nights, weekends, and holidays

• Comfortable speaking to and leading groups of 2-14 guests

• Able to meet the physical requirements listed above

• Reliable, coachable, and team-oriented

Guest Experience & Hosting:

• Uphold current and new company service and hospitality standards

• Deliver upbeat, conversational introductions

• Introduce each mini-game clearly and enthusiastically

• Improvise fun, family-friendly commentary for guests of all ages

• Track points, award winners, and celebrate with guests

• Deliver a clear, engaging outro recap of the experience

• Resolve service failures immediately and graciously

• Check in guests for their game show and prepare them for fun

• Comply with our uniform standards. Copy and paste this link to view all uniform standards:

Guest Experience Lead/Front Desk:

• Connecting with every single guest by maintaining open and welcoming body language and asking open-ended questions to encourage fun, friendly conversation with guests

• Checking in guests

• Making and changing reservations in-person and over the phone

• Maintaining a clean lobby

• Booking as many guests and reservations as possible

• Coordinating show start times with team members and guests

• Coordinating breaks for team members

• Communicating with the management team, whether they are in-store or not

• Opening and closing the store

• Upholding GBGS standards by redirecting and encouraging team members using “Continuous, Gracious Pressure,” GBGS’s form of team coaching

• Addressing minor maintenance issues

• Managing cash/inventory

• Ensuring each guest has a five-star experience and leaves happy

Operations & Team Support:

• Use a host software to operate game shows in a studio

• Ensure studios are reset accurately and efficiently using setup sheets

• Maintain cleanliness of games and the facility

• Restock inventory and complete required reports

• Capture exciting guest moments and create and send highlight videos

• Maintain excellent time management to stay on schedule for assigned games

Benefits:

This is a non-exempt hourly role. Full-time team members are eligible for:

• 401(k) and matching

• Medical, vision, dental coverage.

• Employee discount

• Flexible spending account

• Life insurance

Copy and paste this link to view full benefits:

Company Mission Statement

To design and deliver epic interactive experiences for every single guest.

Company Values

• Passion: We love our guests, our brand, and our games.

• Integrity: We endeavor to honor God through hard work, honesty, fairness, and generosity.

• Creativity: We are always expanding the boundaries of what is possible.

• Teamwork: We can best accomplish our goals by selflessly working together.

• Excellence: We are relentless in our pursuit to be the best.

• Growth: We believe in expanding our business and developing our team members.