Women's Health Lead Medical Assistant

Full Time, 1st, Monday - Friday, 8am-5pm Position Overview The Women's Health Lead Medical Assistant supports daily clinical workflows within the women’s health clinic while serving as a resource and role model for the Medical Assistant team. This role assists with coordination of clinic flow, staffing coverage, patient experience initiatives, provider support, surgery scheduling, prior authorizations, and implementation of clinical protocols and standard work processes. The Lead MA also supports onboarding, training, and mentorship of Medical Assistants while promoting efficiency, teamwork, professionalism, and high‑quality patient-centered care in a fast‑paced OB/GYN environment. Position Highlights Loan Forgiveness: Eligible employer for Public Service Loan Forgiveness (PSLF) Comprehensive Benefits: Medical, dental, vision, life insurance, and various supplemental benefits available Key Responsibilities Prepare patients for obstetrical and gynecological examinations and procedures by obtaining and documenting vital signs, patient history updates, chief complaints, medication reconciliation, and other relevant clinical information in the electronic medical record. Assist providers during examinations, procedures, and treatments by preparing instruments, equipment, sterile supplies, and anticipating provider and patient care needs. Recognize urgent or emergent obstetrical and gynecological concerns and communicate promptly with providers to support timely patient care and intervention. Coordinate patient care needs including referrals, prior authorizations, diagnostic testing, prenatal testing, follow‑up appointments, and patient scheduling needs. Assist providers with patient paperwork and documentation related to pregnancy, leave of absence requests, disability forms, FMLA, ADA, and other medical documentation needs. Provide discharge instructions, medication guidance, prenatal education, vaccine education, and follow‑up instructions as directed by providers. Ensure laboratory results, imaging, reports, consult notes, and other relevant documentation are available and accessible in the electronic medical record prior to patient appointments. Handle telephone and EMR portal messages and communicate effectively with patients, pharmacies, laboratories, imaging centers, and outside healthcare organizations to support continuity of care. Monitor and maintain refrigerator temperature logs, vaccine storage requirements, emergency medications, sterilization processes, and expired medications/supplies in accordance with regulatory standards. Maintain adequate inventory and stock of women’s health supplies, vaccines, instruments, procedure materials, and exam room supplies. Support front office workflows as needed, including patient registration, scheduling, check‑in/check‑out functions, insurance verification, and referral coordination. Coordinate patient care needs including referrals, prior authorizations, diagnostic testing, prenatal testing, surgical scheduling, pre‑operative coordination, follow‑up appointments, and patient scheduling needs. Perform all other duties as assigned by clinic leadership. Medical Assistant Advancement Medical Assistant Level I Completion of a process improvement initiative utilizing the SMART goal framework. It is a requirement to complete a process improvement initiative every 12‑months. Medical Assistant Level II Meet the requirement of Level I, in addition to: Cross‑training proficiency and coverage support. It is a requirement to complete cross‑training competency every 12‑months. Medical Assistant Level III Meet the requirements of Level II, in addition to: Certification as a Medical Assistant from one of the following accredited organizations: American Association of Medical Assistants (AAMA), American Medical Technologists (AMT), National Health Career Association (NHA‑CCMA), National Association of Health Professionals (NRCMA), or National Center for Competency Testing (NCMA). Qualifications High School Diploma or GED required; must be a graduate from an accredited Medical Assistant program. Experience and proficiency with phlebotomy, specimen collection, vaccine administration, and electronic medical records. Proficient computer, typing, and electronic medical record documentation skills. Strong organizational, communication, and multitasking abilities with the ability to prioritize responsibilities in a fast‑paced specialty clinic environment. Ability to adapt to changing patient volumes, provider needs, workflows, and clinic priorities. Demonstrates sound judgment, professionalism, problem‑solving abilities, and the ability to remain calm and composed in urgent or emergent situations. Ability to maintain confidentiality and comply with HIPAA, OSHA, CLIA, vaccine management, and infection prevention standards. Preferred Medical Assistant certification. Minimum of one (1) year of clinical experience in a medical office or outpatient clinic preferred; women’s health, OB/GYN, prenatal, or specialty clinic experience. Knowledge of obstetrical and gynecological terminology, workflows, and outpatient clinical procedures. Team lead experience in a Medical Assistant position. Apply Today If you're a dedicated professional looking for a position with a focus on work‑life balance and the opportunity to make a difference, we encourage you to apply for this position with Granville Health System. #J-18808-Ljbffr Granville-Health-System