Student Services Specialist Sr (Student Life)

Overview Student Services Specialist Sr (Student Life) — Phoenix College. Job ID: 322389. Location: Phoenix College. Full Time. Regular. Salary: $20.61 - $26.80/hourly, DOE. Grade: 111. Work Schedule: Monday – Friday, 8:00 AM – 6:00 PM; some evenings and weekends may be required. Summer Hours: Monday – Thursday, 7:00 AM – 6:00 PM. Work Calendar: 12 Months. Maricopa Summary The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited colleges and 31 satellite locations, MCCCD serves students across the Valley. Our vision focuses on creating excellence in education for a better world. We are committed to supporting students and building community, with a broad impact on local workforce development. Join us in making a real difference in the lives of over 140,000 college students each year. Campus Statement Situated in central Phoenix, Phoenix College (PC) welcomes its inaugural class of students in 1920. PC is a comprehensive community college with more than 17,000 students and more than 150 degree and certificate programs, including two bachelor\'s degrees. PC is designated Hispanic Serving Institution (HSI) and is nationally recognized with the Seal of Excelencia. Benefits Maricopa County Community College District (MCCCD) offers a competitive benefits program supporting employees and families. Explore the range of benefits and perks available to eligible employees, including: Nationwide Medical, Dental, and Vision Coverage Paid Time Off: Vacation, Sick Leave, Personal Time 20 Paid Holidays Company-paid Life Insurance, AD&D, Short-Term Disability; option to purchase supplemental coverage ASRS Pension, with Long Term Disability and Retiree Health Insurance with employer contributions Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding Flexible Work Schedules Employee Health & Wellness Programs: Wellness Workshops, Monthly Calendar and Newsletter EAP, Sight-On-Site Eye Care, Mobile Mammography Pre-Retirement Planning Events Eligibility for Public Service Loan Forgiveness (PSLF) where applicable Job Summary Join Phoenix College in advancing the Learning College philosophy by serving as a key leader within the Office of Student Life & Leadership. The Student Services Specialist Sr provides program coordination and technical expertise to drive campus-wide initiatives that inspire student engagement, cultivate leadership development, and promote a welcoming, student-centered campus culture. Reporting to the Manager of Student Life and Leadership, this position oversees daily operations of the Student Union, streamlines office workflows, and trains and supervises front desk staff to ensure exceptional service. This role connects student organizations, faculty, and community partners to bring innovative programs and collaborative opportunities to life. Essential Functions 40% - Student Union Operations, Supervision, & Training: Provide day-to-day operational oversight of the Student Union, supervise front desk staff and student employees, develop and assess training programs on customer service, safety, and institutional procedures. Coordinate front desk coverage, establish service standards, and manage space reservations in collaboration with campus partners. Provide leadership and performance feedback to front desk staff to support student engagement and success. 35% - Program Coordination & Student Leadership Development: Lead planning, implementation, and evaluation of campus and district-wide initiatives (e.g., PC United, Catalyst, LeaderShape), and student clubs. Collaborate with administration, faculty, staff, and vendors to design inclusive, culturally relevant programming that supports student learning and leadership development. 20% - Student Advisement & Support: Provide high-level advising and referrals to students involved in clubs and leadership programs. Serve as a subject matter expert on MCCCD policies and procedures, including travel, budgeting, purchasing, and student conduct to ensure compliance and risk management. 5% - Operations, Assessment, & Data Management: Maintain departmental databases and reports related to engagement and program effectiveness. Support office workflows, assessment efforts, and documentation for continuous improvement; perform other duties as assigned. Qualifications Minimum Qualifications Associate\'s Degree from a regionally accredited institution and two (2) years of student services or college teaching experience, or experience assisting with educational program development, coordination, student advisement, financial aid, or related student development programs. OR An equivalent combination of the conferred degree and directly related full-time work experience sufficient to perform the essential duties may be considered, unless otherwise required by law or regulation. Desired Qualifications Experience in a student services environment, including advising students and supporting student organizations/leadership programs Experience supervising staff and/or student employees Experience leading, coordinating, developing, and implementing student leadership development programs Proficiency in student information systems (e.g., Salesforce, PeopleSoft) and Google Workspace Ability to coordinate large-scale events with budgets, reports, and tracking systems Experience with operations management, office workflows, or facility usage/space reservations Education and training in Student Affairs/Higher Education or related field with assessment/evaluation experience One year of MCCCD experience within the previous two years Special Working Conditions MCCCD does not sponsor work visas Ability to work some nights and weekends based on programming needs Valid Arizona Class D Driver\'s License may be required for some assignments May be required to work at multiple sites ADA and Other Requirements Positions typically require: reaching, standing, walking, lifting, typing, grasping, talking, hearing, seeing and repetitive motions. Light work: up to 20 pounds, with additional allowances. Working conditions: indoor office environment. How to Apply Applicants must submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of application. Additional materials will not be accepted after the posting closes. Missing materials or incomplete employment history will not be considered. Please ensure your materials provide: a clear demonstration of how prior experience, knowledge and education meet the qualifications; indicate Full-Time or Part-Time status; provide month/year employment history; and list three professional references. Posting Details Posting Close Date: Apply on or before March 4, 2026. This posting has been extended to March 8, 2026. EEO, Title IX, & Clery Act MCCCD will not discriminate in employment or education on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status, age, disability, veteran status, or genetic information. Title IX and Clery Act information and reporting contacts are available through MCCCD. For application details, visit the MCCCD careers site. #J-18808-Ljbffr