Call Center Customer Service Representative

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Responsibilities Responsible for answering a high volume of incoming calls and assisting clients accordingly. Responding to emails as well. Provides first level support for all end-users via telephone, email or chat. Troubleshoots and resolves post installation, non technical billing related issues. Escalates calls when appropriate. Writes concise, informative service tickets. Follows up on all tickets in a timely manner and pursues issues through to resolution. Providing in-depth product and service knowledge. Assisting with various customer questions and concerns. Providing excellent customer service on a daily basis. Requirements 3+ years of Call center customer service experience. Strong written and verbal communication skills. Excellent communication and customer service skills. Strong organization and attention to detail. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Benefits Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. Company Profile Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting . Beacon Hill. Employing the Future (TM) #J-18808-Ljbffr Beacon Hill Staffing Group, LLC