Business Sales Customer Solutions Representative

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum Business and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year. Enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. Are you passionate about turning challenges into opportunities? As a Call Center Business Sales Customer Solutions Representative at Spectrum Business, you'll play a key role in maximizing customer and revenue retention by handling inbound and outbound calls from commercial customers considering service changes. You’ll use your expertise to retain and grow their business, building strong relationships and providing tailored solutions that directly impact our company's success and customer satisfaction. How You'll Make an Impact Strengthen customer relationships by actively listening and identifying opportunities to enhance or retain services while meeting monthly save and sell targets Guide customers through consultative discussions to uncover needs, recommend additional services and optimize current product offerings and pricing Educate customers on the advantages of Spectrum Business products including Internet, Voice, TV and Mobile to maximize their value Address customer concerns empathetically, ensuring timely resolution and full ownership of each issue from start to finish Communicate professionally with customers and collaborate with internal teams to provide effective solutions and maintain high service standards Demonstrate resilience and composure during escalated situations, reframing objections as opportunities to retain and educate customers Navigate multiple computer systems efficiently while multitasking such as handling customer inquiries, processing orders and building rapport Working Conditions Work in a high-energy, team-oriented, in-office call center environment Required Qualifications Education High school diploma or equivalent Experience 1+ years of sales experience Skills Ability to read, write, speak, and understand English Communicate clearly and professionally Availability for a flexible schedule and overtime when needed Working knowledge of telecommunications services such as Video, Internet, Voice and Mobile Proficient use of computer and multiple software applications at once Proven track record of sales success Preferred Qualifications Education Associates degree or higher in a related field of study (e.g., Business Administration, Sales, Marketing, Communications, or related) Experience 2+ years of Call Center experience in the areas of customer service and or phone / sales CSG billing software experience preferred B2B sales experience Telecommunications or Mobile product sales Skills 2+ years of call center experience A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. #J-18808-Ljbffr Charter Communications