Commercial Cleaning Operations Brand Manager

Job Description

Job Description

Position Overview

We are seeking a driven, detail-oriented Commercial Cleaning Operations Brand Manager to lead daily operations, oversee field performance, and strengthen brand standards across multiple client accounts. This Full-Time position combines operations management, franchisee development, customer relationship management, and brand execution to ensure consistent service excellence and long-term client retention.

The ideal candidate is highly organized, proactive, customer-focused, and experienced in training and mentoring within the commercial cleaning, facilities management, or service industry.

Key Responsibilities

Operations Management

• Ensure all client accounts meet company quality, safety, and brand standards
• Conduct routine inspections and quality assurance audits
• Develop and improve operational systems, workflows, and performance metrics
• Coordinate supply management, and service delivery

Team Leadership

• Recruit, train, coach, and mentor Anago Unit Franchisees.
• Foster a positive, accountable, and performance-driven culture
• Monitor Franchisee performance and provide corrective action and recognition when necessary
• Support employee retention and ongoing development initiatives
• Serve as primary point of contact for Anago Unit Franchisees

Client & Brand Management

• Serve as the primary point of contact for all commercial clients
• Maintain strong client relationships through consistent communication and follow-up
• Resolve service concerns quickly and professionally
• Ensure all Unit Franchisees represent the Anago brand with professionalism and consistency
• Help implement branding, customer experience, and service improvement initiatives

Qualifications

• 3+ years of experience in commercial cleaning, janitorial management, facilities management, or service operations leadership
• Strong leadership and team management skills
• Excellent communication, problem-solving, and organizational abilities
• Experience managing multiple accounts, sites, or territories preferred
• Ability to work independently and make decisions in fast-paced environments
• Proficiency with scheduling systems, reporting tools, and Microsoft Office or Google Workspace
• Valid driver’s license and reliable transportation required

Preferred Skills

• Bilingual communication skills are a plus
• Experience with quality control inspections and compliance standards
• Knowledge of commercial cleaning equipment, chemicals, and safety procedures
• Customer service and relationship management expertise
• Strong time management and multitasking capabilities

Compensation & Benefits

• Flexible schedule
• Competitive pay based on experience
• Performance bonuses and growth opportunities
• Vehicle allowance
• Paid training and professional development

About Us

Anago Cleaning Systems, established in 1989, is a family-owned and privately held franchise brand with locations across the U.S. and Canada. Known for innovation in the commercial cleaning industry, Anago leverages advanced technology and preventive analytics to deliver top-quality janitorial services to a variety of businesses, including offices, medical facilities, and retail stores. With a commitment to health and safety, Anago ensures consistently clean and disinfected environments. The company empowers individuals to become business owners through its unique franchise model, offering strategic opportunities for entrepreneurs and professionals alike. Anago remains a trusted name in providing exceptional cleaning services and business solutions.

We are Small Charlotte Company within a Big National Franchise Company! If you are looking for a drama free work environment with flexible hours then this is for you! Career growth potential!

Company Description

We are Small Charlotte Company within a Big National Franchise Company! If you are looking for a drama free work environment with flexible hours then this is for you! Career growth potential!