Operations Manager

Lead Teams. Optimize Operations. Grow Your Career.

Valet Living is looking for an Operations Manager whos ready to take chargeleading a team of Area Leaders optimizing processes and ensuring we deliver top-notch service to our clients. This role is all about leadership analytical thinking and making things happen.

Compensation & Work Environment Details:

Salary Range : $63000 - $73000

Bonus Target: 15% of annual salary paid quarterly

Auto Allowance & Reimbursement: Bi-weekly fixed contribution monthly variable mileage reimbursement

Work Environment: Field-based role requiring frequent travel within your assigned market with flexibility to work outside standard business hours as needed

What Youll Do:

• Lead & Develop Teams: Coach mentor and support Area Leaders driving engagement and accountability.
• Drive Operational Excellence: Use data analysis and insights to improve processes productivity and service delivery.
• Financial Management: Develop budgets monitor expenses and report on financial performance.
• Own Staffing Strategy: Forecast staffing needs and partner with Recruiting to maintain team coverage.
• Ensure Systems Compliance: Lead training efforts and enforce standards for systems usage safety and service protocols.
• Client Partnership: Collaborate with Sales and Account Executives to ensure client satisfaction and resolve issues.
• Identify Growth Opportunities: Look for ways to expand services and grow existing client relationships.
• Field Operations: Perform site visits to ensure service quality and safety standards are upheld stepping in as necessary to ensure seamless service continuity
• Manage Fleet & Inventory: Oversee vehicle compliance maintenance and warehouse inventory.
• Talent Development: Identify future leaders and support their professional growth.
• Servant Leadership: Lead by example working alongside Area Leaders (ALs) to support frontline teams including occasional participation in daily tasks such as trash pickup in the mornings or at night.
• Own Special Projects: Lead assigned projects from start to finish.

What Were Looking For:

• Experience: 5-7 years of leadership experience with budget and reporting responsibility General Manager experience preferred.
• Education: Bachelors degree preferred.
• Leadership: Proven ability to manage and develop teams while driving results.
• Analytical Skills: Strong Excel and data analysis skills to support decision-making.
• Project Management: Organized detail-oriented and able to manage multiple priorities effectively.
• Communication: Exceptional verbal and written communication skills.
• Customer Focus: A passion for delivering outstanding service and building lasting relationships.
• HR Knowledge: Familiarity with hiring talent development and performance management.
• Problem-Solver: Ability to think on your feet make sound decisions and motivate your team under pressure.
• Tech-Savvy: Proficient in MS Word Outlook PowerPoint Excel and comfortable navigating new platforms.
• Valid Drivers License: Required along with the ability to travel regularly throughout the market.

Physical Requirements:

• Lift/carry up to 50 lbs. navigate stairs and work in varying weather conditions
• Comfortable working around unpleasant odors when needed

Why Youll Love Working with Us:

At Valet Living we dont just provide essential serviceswe build careers create opportunities and cultivate a culture of excellence. As part of our team youll experience a workplace where leadership is about service growth is the norm and every detail matters.

Comprehensive Benefits:

• Health Benefits: Medical dental and vision coverage for you & your family plus HSA with employer contributions and Flexible Spending Accounts
• Financial Security: 401k with company match life and disability insurance AD&D and business travel coverage
• Flexible Time Off: No preset accrualsmanage your time and work-life balance your way plus 10 company-paid holidays.
• Professional Development: Tuition reimbursement up to $5250 per year and access to our online education center
• Additional Perks: Referral bonuses pet insurance associate assistance programs discount programs rewards recognition and free access to Torch Fitness virtual programs

The final compensation offered will be determined based on various factors including the candidates location level of experience and skill set. As such it may fall outside the range listed above.

The application window is anticipated to close 60 days from the date the job is posted.

Ready to lead with impact and grow your career with a company that values your leadership and expertise Apply today

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Are you a current Valet Living employee If so click here to apply.

Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit employ train compensate and promote without regard to race religion creed color national origin age gender sexual orientation gender identity marital status disability veteran status or any other basis protected by applicable federal state or local law.

Required Experience:

Manager