Surgery Scheduler- Otolaryngology

If you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site.

At Duly Health and Care , you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Surgery Scheduler- Otolaryngology

Full Time

Monday through Friday 8:30am-5:00pm

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet patients in a friendly manner whether on the phone or in person..
• Develop and maintain effective working relationships with internal physicians and with scheduling staff at facilities.
• Verify patient personal and insurance information – coordinate pre-op testing per insurance.
• Single point-of-contact for internal staff and external inquiries for all scheduled procedures.
• Schedule and/or reschedule pre-op lab and/or other testing before procedures and surgeries if necessary.
• Contact patient to confirm procedure/surgery.
• Explain and verify proper prep instructions with patients, route to nurse if appropriate.
• Prepare all essential paperwork for referral coordinator and facilities.
• Verify daily doctor’s schedules, print and distribute to appropriate personnel.
• Maintain the strictest patient confidentiality.
• Work with billing staff to ensure all procedures are charged.
• Cover/fill-in for co-workers as needed.
• Track case volume and direct cases to facilities per direction of management team

All other duties/responsibilities as assigned.

KNOWLEDGE SKILLS AND ABILITIES

• Medical terminology, verbal and written.
• CPT and ICD-9 coding.
• Referral process.
• Must have the ability to learn new computer programs.
• Act professionally towards customers, physicians, and co-workers.
• Must be able to multitask and prioritize.
• Must posses time management skills.

EDUCATION and / or CERTIFICATION/LICENSURE

High school diploma or GED

EXPERIENCE

2+ years prior surgery scheduling, telephone, computer and customer service experience.

If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.

The compensation for this role includes a base pay range of $16.35-$24.52, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.