Customer Service Representative (Flexible Working Hours)

Customer Service RepresentativeWelcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!As the first point of contact for our clients, you will set the tone for our hospital's commitment to excellence. The ideal candidate is poised, compassionate, and able to manage multiple priorities with grace. You will handle client communications, appointment coordination, and administrative tasks that ensure the seamless operation of our hospital.We're currently looking for our next Customer Service Representative at BrownDog Lodge Veterinary Clinic.At BrownDog Lodge Veterinary Clinic, we take pride in providing exceptional veterinary care with compassion, professionalism, and attention to detail. We are seeking an experienced and polished Client Service Representative (CSR) to join our dedicated team and help us deliver customer excellence with each client and patient.Perks & Pay:Telehealth, 401k and Pet InsurancePay starts at $13.00 - $15.00/hour DOEAccess your earned wages anytime with DailyPay.Reporting To:General ManagerWhat You Bring to the Table:Previous experience in a client service role (veterinary or healthcare preferred)Exceptional communication, interpersonal, and organizational skillsStrong attention to detail and ability to multitask in a fast-paced environmentProficiency with computers and, ideally, practice management softwareA professional appearance and demeanor, with genuine compassion for pets and their ownersWhat You'll Be Doing (Besides Making Furry Friends for Life):Welcome clients and patients with warmth, professionalism, and empathyAnswer phone calls and emails promptly while providing accurate informationManage appointment scheduling and maintain efficient client flowProcess payments and maintain precise client and patient recordsCollaborate closely with veterinarians and medical staff to support patient careHandle client concerns with discretion, understanding, and problem-solving skillsUphold our hospital's standards for client confidentiality and service excellenceOther duties as assignedWhy Join BrownDog Lodge Veterinary Clinic?A refined, team-oriented environment dedicated to client satisfaction and patient careCompetitive compensation and comprehensive benefitsOpportunities for professional development and continuing educationEmployee discounts for veterinary services and productsIf you are a client-focused professional who thrives in an environment of excellence and compassion, we invite you to apply and become part of the BrownDog Lodge Veterinary Clinic team.Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.