Senior Implementation Consultant

Job DescriptionWorkForce Software, an ADP company, is hiring an Senior Implementation Consultant.ResponsibilitiesObtain and maintain certification in WFS Product Suite applications required to perform the roleResponsible for gathering and identifying customer business requirements from users, customers, and other stakeholders. This includes creating, maintaining business requirement documents, noticeable use cases and process diagrams.Educate customers on best practices in the implementation of WorkForce Software/WFM softwareFacilitate client workshops either onsite or remotely demonstrating understanding in best practices during the implementation of Workforce Management SoftwareDeliver projects and tasks on time and within budget by effectively managing workloadAttend and facilitate team meetings Follow established processes and best practices to continuously improve skills, while mentoring others on process.Provide project status updates to key stakeholders both internally and externallyPartner with internal teams during project phases to ensure successful customer implementationLead and collaborate with the WFS team to ensure thorough testing of the customer's requirementsLead roll-out and go-live activities, including data migration and system setupBe familiar with aspects of labor laws as it pertains to time and attendance rules, scheduling and leaves of absences.Conduct web-based and on-site customer trainingProactively participate in training courses and engage in self-directed learning to acquire the skills and knowledge necessary to achieve success in this role and contribute to the team's objectivesUnderstand the customer needs in the development of strategic plansTroubleshoot issues and escalate problems to appropriate team membersMaintain accurate and timely records of billable and non-billable hours to ensure project profitability and meet utilization targetsEnsure adherence to WorkForce Software's established documentation standards and methodologiesIdentify opportunities to improve our product offerings based on customer feedback.Manage Customer expectations with relevant communication during key phases of the project life cycleDocument and communicate out of scope requirements and delays to the appropriate team membersEstimate work effort and communicate with Project Managers, customers and other key stakeholders regarding project statusEvaluate issues reported during customer testing phases, including tracking and reporting defectsMentor and develop team membersParticipate in internal initiatives, including rollout strategy and processes for efficiency and improvement.Responsible for meeting deadlines and communicating to appropriate team members any delays Become a subject matter expert in more than one WorkForce Software Product, in addition to Time and AttendanceAbility to work independently and run multiple concurrent assignments on client facing engagementsLead meetings, communicate and document action items to appropriate team membersAbility to pull team together and drive results without being directedManage expectations, demonstrating thought leadership and the ability to influence at all levels of the organizationEnsure quality, by overseeing accuracy, completeness, and compliance of project deliverablesSupport pre-sales activities such as proposals and scope of work, including discovery with prospects and writing of SOWsGuide and direct the project team to ensure successful delivery of the projectsAbility to take ownership of customer engagement through all phasesRequirements4-6 Years experience in software implementationsIntermediate to advanced Microsoft Office skills with a strong emphasis on ExcelUnderstand waterfall and agile methodologies, frameworks, and practices in a services delivery roleEntrepreneurial mindset required, as the role requires capability of rapidly shifting focus and responding to ever-changing conditionsStrong communication skills both written and verbalPossesses basic problem-solving skillsExperience or ability to read/write SQL and write simple queriesKnowledgeable of and understand common implementation principles and lifecycleCapability to exercise mature judgementDemonstrates technical aptitude to learn quickly and adapts to new circumstancesAbility to work on a dynamic, customer-focused team and establish excellent working relationshipsDemonstrates a strong desire to grow functionally and technically as a professional consultantFamiliarity with or background in HR, Payroll, or Workforce Management, considered a bonusExperience in implementing or training on a packaged software system or highly complex internally developed applicationLogical and technical mindset that can analyze problems and identify root causesAwareness of HCM applications and business processesExperience providing application support for complex software systems, preferredThrives in client-facing environmentWork flexible hoursAll other duties as assignedTravelMust be able to travel up to 50%, with the potential for international travelEducationBachelor’s degree in related field or equivalent years of experience.Job DetailsJob Type: Permanent-FT (AC Only)Salaried: Salaried