Shift Leader

Job Description

Job Description

At Papa Johns, people are always our top priority. Our secret ingredient is YOU! Working with Papa Johns is an opportunity to start a full-time career. Many Restaurant Shift Leaders have grown into the General Manager of a restaurant. You will improve on the skills you have, and we'll teach you some new ones. We are more than just a pizza company; we're a pizza family. 

Benefits: 

● Weekly paychecks

● Flexible Hours 

● Discount of 50% OFF all carryout orders 

● Training and Recognition Programs 

● Competitive Compensation 

● Direct Deposit and Debit (Pay) Cards 

● Benefits*- Medical, Dental, Paid Time off

○ *Benefits vary based off hours worked and position 

Shift Leader

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices. 

Responsibilities  

● Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times. Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image, attendance, safety and security. 

● Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change. 

● Ensures adequate shift coverage for the restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as ROIP readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, and follows all policies and procedures related to shift management. 

 
● Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss. 

Key Ingredients

● High School diploma or GED preferred. 

● Serv-Safe/Local or State Food Service Certification required 

● Previous restaurant shift lead experience preferred 

● Must be 18+ years of age 

Qualifications  

● Effective Communication 

● Cash Management 

● Planning & Organization 

Our Core Values: 

● INTEGRITY: Do the right thing. 

● GRATITUDE: Be thankful, show appreciation, and share kindness.

● INITIATIVE: Take action to ensure a positive result. 

● ENTHUSIASM: Positive energy is contagious. Smile! 

● ACCOUNTABILITY: Do what you say you will in all aspects with no surprises. 

● PERSEVERANCE: Relentless determination despite obstacles or delays in achieving success. 

Company Introduction

Papa Johns Pizza is an American pizza restaurant franchise. It is the fourth largest pizza delivery restaurant chain in the United States, with headquarters in Jeffersontown, Kentucky, a suburb of Louisville. Our pizza family is as hungry for perfection today as we were when we first opened our doors more than 30 years ago. And we're driven to be the best at making innovative new products and recipes. 

Papa Johns is an equal opportunity employer.

Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish.