Lifestyle Manager

Description

Job Overview:

Perform functions to manage, direct and provide leadership to on behalf of the Board of Directors and FirstService Residential to the Association. all front of house operation areas related to resident and guest experience, hospitality, food & beverage operations, community events, and service recovery. Primary responsibility is to oversee all front of house operations related to resident & guest experience, hospitality, food & beverage service, community events, and service recovery. Oversee the management of administrative, front desk, concierge, amenities, valet, receiving, security operations and staff. Ensure property is maintained and operated in accordance with company objectives and facilitate solutions to problems between the community and internal support staff, guided by precedent and working within the limits of established policies. Provide the highest level of service excellence to the client/ residents. Consistently adhere to and execute the mission and vision of the Board and community. Work in concert with CAM Building Manager on project coordination, maintenance, and repair items which impact resident quality of life.

Your Responsibilities:

• Organize all resident activities, on and off premises, including dances, theme parties, holiday celebrations, movies, card games, exercise programs, etc.
• Conduct an assessment to determine those activities in which the residents would be most interested in pursuing and/or participating.
• Supervise the development of new and existing clubs that reflect the interests of the Community.
• Document resident participation in group and/or individual social/recreational programs.
• Manage all areas of special events, games and entertainment encouraging participation.
• Supervise catering (food and beverage) for functions.
• Supervise decorating and promotions for functions (where needed).
• Supervise all operational and technical requirements related to clubhouse activities such as lighting and sound.
• Coordinate all meetings and use of rooms.
• Schedule shows, holiday parties, special events, etc.
• Keep a calendar of activities for the community.
• Be responsible for overall layout of the publication and distribution of In-House News Publication.
• Responsible for developing and distributing the Property monthly newsletters, advertisement layouts, size of ads and sales.
• Post meeting notices on electronic message boards & bulletin boards.
• Order and display event and show posters.
• Recommend and review policies for association, community and league use of facilities.
• Arrange for athletic events (game management).
• Oversee the activity budget to ensure that costs are maintained within budgetary guidelines.
• Plan special "theme" days or months around holidays, seasons, or recognized days such as Father's or Mother's Day.
• Solicit and secure sponsorships and support funding from local businesses and organizations.
• Assist other departments as directed by Community Association Manager (ie. daily incoming phone call support).
• Other duties as required.

Skills & Qualifications:

• Associate degree in business or related field from an accredited college or university, or equivalent combination of education and experience.
• Minimum of 1+ year or related work experience as an Activities Coordinator or

• Event Planning required.
• Must have strong entertainment planning background.
• Solid computer skills (Microsoft Word, Excel, mass email, database management, etc.).
• Able to work with vendors and crews on organizing events in a timely manner.
• Strong administrative background.
• Excellent working knowledge of customer service principles and practices.  
• Outstanding interpersonal, office management and communication skills, as well as a self-starter and multi-tasker.
• Critical thinking, complex problem solving, judgment and decision making.
• Exercise all duties and tasks in a cheerful and friendly manner as well as be a team player, together with office staff and residents to achieve all events successfully.
• Ability to work independently and be self-driven, with ability to identify, plan and prioritize business opportunities.

Physical Requirements:

• Physical demands include the ability to lift up to 50 lbs.
• Standing, sitting, walking, carrying, and occasional climbing.
• Ability to work extended/flexible hours and weekends.

Supervisory Responsibilities 

• • Directly or indirectly supervise associates within the assigned property, including administrative, front desk, concierge, amenities, valet, receiving, and security.

Schedule: Thursday-Monday-Friday 9:00am – 5:30pm

What We Offer:

As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $55,000 Annually 

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel View email address on click.appcast.io.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at View email address on click.appcast.io; we will respond in accordance with Local Law 144, within 30 days.