Technical Support Representative

Technical Support Representative- PHXThe Technical Support Representative provides technical support to customers through multiple communication channels, including email and phones. This is a customer-focused, technical, hardware, and software-related support position with responsibilities for meeting or exceeding performance and quality goals. This is a hybrid role, requiring work onsite four days a week with Mondays remote. Candidates must be flexible with shifts, as start times can be as early as 3:00 AM PST and shifts may end as late as 6:00 PM PST.Key ResponsibilitiesTroubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, and returning damaged devices.Build and maintain subject matter expertise of all products, solutions, and policies.Assist customers utilizing problem-solving skills and customer empathy.Report bugs and trends to the necessary stakeholders and suggest process improvements to management.Required QualificationsEducation: A Bachelor's Degree is preferred, or equivalent work experience.Experience: 1+ years of technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms.Technical Skills: Proficiency with Windows operating systems, mobile devices, cloud-based solutions, and Microsoft Office is required.Other Skills:Excellent verbal and written communication skills.Strong analytical and troubleshooting abilities.Ability to articulate technical information appropriate to the audience.Self-driven with the ability to work independently.Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.Preferred QualificationsFluency in multiple languages is a plus.Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.