Team Leader of Client Service

Team Leader of Client Service - Business License Lewisville, TX (Hybrid 3 days per week in-office) Monday-Friday, 9am-6pm CSC’s Business License team is seeking a Team Leader to lead a team of Client Service professionals who are responsible for providing great customer service, while ensuring quality, efficiency, and timeliness of Business License filings. The Team Leader will be responsible for supervising, managing, motivating, and guiding team members on a daily basis. As a Team Leader, you will be the primary contact person for all team members, so communication skills must be excellent. A successful candidate in this position will be comfortable getting into the details of the day‑to‑day work of the team. Ultimately, the Team Leader will lead by setting a good example and engaging the team to achieve goals. Responsibilities Create an inspiring team environment with an open communication culture Develop key performance indicators and set clear team goals Delegate tasks effectively and set deadlines Oversee day-to-day operations Monitor team performance and conduct performance reviews Handle customer complaints and address escalations with customers Design and implement process and operational policies Full spectrum of employee management, development, and training Motivate team members to achieve objectives Discover training needs and provide coaching Listen to team members’ feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Ensure the highest levels of productivity, service, and client satisfaction levels Organize team‑building activities Qualifications 5 years of leadership experience, preferably in a customer service and compliance industry A proven history of successfully mentoring and developing employees In-depth knowledge of developing and utilizing performance metrics Proficiency with MS Office, especially Excel Tremendous written and verbal communication skills Organizational and time management skills Excellent change management skills Strong analytical and problem‑solving skills Attention to detail Candidates for this position must be eligible to work without sponsorship. Time on‑site or time zone may be necessary based on business need. #J-18808-Ljbffr