QA Supervisor

About Us:

Trilliant Food & Nutrition is a leading, vertically integrated manufacturer of premium coffees and powdered beverages, proudly headquartered in Little Chute, Wisconsin. With a legacy rooted in quality, innovation, and service, Trilliant delivers branded and private label solutions across retail, foodservice, and e-commerce channels.

Horseshoe Beverage Company, based in Neenah, WI, is a leading ready-to-drink beverage manufacturer dedicated to delivering an exceptional beverage experience. By combining industry-leading talent, cutting-edge equipment, and a vertically integrated supply chain, we drive innovation and consistently deliver the highest quality products to our customers-first and fast.

Our brand portfolio includes Victor Allen's, Dutch Bros beverages and Nurri, our better-for-you protein beverage line. We are passionate about beverages - and about building a team that's just as energized. We invite you to explore opportunities at Trilliant or Horseshoe, to see if your talents and career aspirations may fit with our openings.

Our Core Values:

Position Overview:

The Quality Assurance Supervisor is responsible for the daily execution of all food safety and quality processes ensuring they meet company, customer, industry quality certification, and regulatory requirements. This position is also accountable for managing the lab team and day-to-day activities within the quality function to ensure product quality and food safety.

Responsibilities:

Engagement & Involvement

• Has ownership of communication within quality area and across functions.
• Operates as contact and reliable resource for employee and team needs. This includes timely and meaningful follow-up to all questions, concerns & ideas, and being very visible and approachable in the eyes of the employees.
• Involves and engages employees through regular team meetings, process improvement discussions, follow-up on suggestions, and regular communication.
• Models a positive, resilient, and results-oriented approach.
• Makes sure employees know their opinions count.

Performance Management

• Ensures clear expectations.
• Responsible for effective formal and informal employee coaching, performance management and development.
• Provides recognition and praise to encourage positive work behaviors and focus.
• Utilizes performance metrics to improve efficiency.
• Continually assesses team effectiveness needs and seeks resources to assist in team development.
• Review product on hold daily to determine disposition.

Process & Resource Management

• Responsible for area-specific production process management and improvement activities including identification and communication of opportunity areas, meeting daily quality goals, and identification and execution of planned improvements.
• Participates in the production and people scheduling process and adjusts as needed to support operations.
• Works with employees to effectively manage holds.
• Accountable for housekeeping, sanitation, and food safety practices.
• Manages resources effectively to ensure maximum up time and quality.
• Assists in the hiring process for new quality technician employees.
• Follows through on issues to resolution or establishes an agreed-upon hand-off.

Human and Food Safety

• Operates as leader and champion of safety and as a model of safe work behaviors.
• Responsible for Safety Incident documentation and investigation.
• Accountable for reducing safety risks in area through proactively identifying risks (behavior and facility issues) and ensuring quick resolution.
• Ensures use of proper procedures and team's attendance at required training.
• Maintains a product quality level which meets or exceeds customer expectations.
• Ensures compliance with all quality, sanitation and food safety processes and policies.
• Responsible for following food safety/regulatory policies and procedures, executing responsibilities as identified in standard operating procedures, and reporting food safety/regulatory concerns to the Production or Quality Manager.

Training

• Ensures proper training, coaching and feedback to new employees.
• Assesses, identifies, and addresses training opportunities, including job skills training, goal setting; facilitates effective team meetings, and rewards and recognizes the team's progress.
• Ensures appropriate level and depth of cross training in each area through optimal use of all training tools and experience available.

Qualifications:

• Bachelor's degree in a science, operations, business, management, or related area of study, preferred.
• 3+ years of supervisory experience including hiring, employee development, performance coaching, and day-to-day supervision of multiple lines in an operation environment.
• 5+ years hands-on plant quality assurance experience in a food industry or related manufacturing facility preferred.
• Knowledge of food packaging principles, food industry quality and food safety requirements, ingredient performance and interactions with equipment, statistical process control, critical control points and new product scale up dynamics.
• Experience development, implementation, training, and administration of quality lab processes, GMP, SQF, HACCP, FDA, Kosher or other regulatory or industry certification program development and administration.
• Understanding of sanitation systems, techniques, and procedures.
• Demonstrated ability to manage multiple priorities.
• Attention to detail.
• Strong interpersonal skills. Excellent verbal and written communication skills.
• Demonstrated ability to collaborate well cross-functionally and work well at all levels of the organization.
• Strong analytical skills, troubleshooting and judgment skills.
• Results driven.
• Solid computer skills including Microsoft Office tools (Excel, PowerPoint, Word) and related production and product information systems.
• Desire to work in a fast-paced high growth environment.
• Team player able to work well with others and contribute to a positive work environment.
• Must be willing to be a hands-on performer and spend significant time on the plant production floor and provide coverage and support across shifts as needed.

Hours, Location and Pay:

We offer a competitive base pay rate and comprehensive benefits package for full-time employees. This role works 5:45am to 6:00pm on a 2-2-3 schedule at our Neenah, WI manufacturing facility.

Physical and Mental Demands:

• While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, use a personal computer and telephone. This employee may occasionally have to operate business machines and lift and/move up to 50 pounds.
• Specific vision abilities required in this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Mental demands include multi-tasking, decision making, problem solving, comparing, copying, computing, compiling, analyzing, coordinating, and synthesizing data.
• Potential for exposure to chemicals, heights, loud noises, mechanical equipment, wet environments, and other potential hazards exists.

Safety Statement:

At Trilliant and Horseshoe, safety is every employee's first responsibility. We expect all employees to adhere to all safety practices, have the moral courage to stop other individuals from performing unsafe acts, and immediately report unsafe conditions.

Disclosures:

• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
• Responsible for following food safety/regulatory policies and procedures, executing responsibilities as identified in standard operating procedures, and reporting food safety/regulatory concerns to the Production or Quality Manager.
• Trilliant Food & Nutrition and Horseshoe Beverage Company are Drug Free Workplaces. All applicants are subject to a drug screen and background check as a condition of employment.
• Trilliant Food and Nutrition and Horseshoe Beverage participate in the E-Verify process.
• EEO/AA including Vets and Disabled
• If you need a reasonable accommodation for any part of the employment process, please contact us by email at View email address on click.appcast.io and let us know the nature of your request and your contact information.
• Trilliant Food and Nutrition and Horseshoe Beverage are Equal Opportunity Employers.
• The principles of the OECD and UN have been taken into consideration and used as guidance in our human rights practices and procedures.