Customer Service Representative

Job Summary The Customer Service Representative will follow up on existing accounts attend On-Site Kick-Offs and assist with contract renewals. This position is responsible for strengthening customer relationships by ensuring customers feel valued, heard, and supported. Success will be measured by improved customer retention, increased customer awareness of Mesa’s service offerings, and additional service opportunities generated through proactive communication and account support, which will be accomplished by evaluating our performance in communication, documentation, thoroughness, site surveys, technician performance, timeliness, and sense of value. Essential Duties & Responsibilities Gain insight into our service performance Document, with accuracy, customer responses and your impressions from these visits Perform site surveys and other types of checks to ensure our quality Present current service offerings and enhanced PM services when given the chance Report all findings, customer opinions, pictures, and results to company leadership Monitor all maintenance data to proactively respond to situations before the customer calls us Be a positive influence in representing EMCOR/Mesa Energy Systems to our contract customers and as a fellow member of the contracts team. Perform other duties as assigned. Qualifications Bachelor’s Degree or equivalent experience. MS Word, Excel, Outlook, and PowerPoint skills Prior exposure to HVAC and mechanical equipment is beneficial Must have strong verbal and listening communication skills and excellent telephone etiquette as well as professional friendly demeanor. The ability to solve problems and act with appropriate urgency Must have a valid driver’s license. #Mesa Equal Opportunity Employer As a leading provider of mechanicaland electrical construction, facilities services, and energy infrastructure,we offer employess a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and sucess. Equal Oppurtunity Employer/Veterans/Disabled. Affirmative Action Policy Please review our Affiant . Benefits We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program. #J-18808-Ljbffr