Operations Coordinator - Ocean Freight

What You Can Expect: * Coordinate end-to-end Ocean Export shipments, including carrier bookings, shipping instructions, CERS submissions, and preparation of Master and House Bills of Lading (MBL/HBL). * Manage Ocean Import shipments, including E-Manifest preparation, destination coordination, and shipment follow-up. * Communicate with customers, overseas agents, carriers, and service providers to ensure the timely movement of freight and provide regular shipment updates. * Prepare and distribute pre-alerts, status reports, shipping documentation, and Proofs of Delivery (PODs). * Arrange cargo pickups and coordinate transportation providers as required. * Monitor shipment progress, resolve operational issues, and ensure all files are completed accurately and closed in a timely manner. * Negotiate rates with carriers and logistics providers and assist with customer quotations and pricing requests. * Issue invoices, reconcile shipment costs, manage pending charges, and support accounts payable processes. * Maintain accurate shipment records and ensure compliance with company procedures and regulatory requirements. * Provide exceptional customer service while supporting the day-to-day operations of the freight forwarding department. What You Bring: * Minimum 2 years of experience within the Canadian freight forwarding industry. * Strong knowledge of Ocean Export operations, including bookings, CERS filings, shipping instructions, and bill of lading documentation. * Working knowledge of Ocean Import operations, including E-Manifest preparation and destination coordination. * Experience handling both ocean exports and imports within a non-asset-based logistics environment. * Exposure to Air Freight operations is considered an asset. * Experience coordinating international shipments and communicating with overseas agents and carriers. * Understanding of freight forwarding documentation, customs requirements, and transportation processes. * Experience preparing quotations and negotiating carrier rates is considered a strong asset. * Strong organizational skills with the ability to manage multiple shipments and deadlines simultaneously. * Excellent communication and customer service skills. * Proficiency with freight forwarding systems and Microsoft Office applications. * Familiarity with international trade documentation, carrier portals, and Canadian customs requirements.