Manager of Conference Technology

Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for representing Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion. At Crowell & Moring, exceptional client service begins with exceptional people. We are committed to delivering responsive, high-quality, and professional service to our clients and to one another, while continuously elevating standards of excellence across every aspect of our work. Job Summary The Manager of Conference Technology has a general responsibility for the technical and operations support of all conference services including audio visual computer equipment and other conference-related activities in all the firm’s offices. Additionally, the Manager oversees support to the customer community including, but not limited to, managing the conference technology asset inventory, maintenance of conference technology equipment, and guaranteeing that all Conference Service representatives have the support tools and knowledge needed to fulfill requests. Job Responsibilities

• Designs and implements support policy and procedures for the Conference Services team.
• Manages and supports the Conference Technology team with day-to-day tasks.
• Works and coordinates with Director of Administration, Receptionists, Operations, Front Desk staff and Catering Services to ensure excellent Conference Service is provided as requested by conference event coordinator or owner.
• Determines the cause of customer dissatisfaction involving conference technology. Makes immediate corrections where applicable.
• Keeps management informed of all equipment problems and their resolution. Submits regular failure/success reports and maintains log of support activity including VTC usage, conference room technology setups, and web accounts, etc.
• Develops and maintains procedures governing the operation and maintenance of all Conference Technology equipment.
• Develops baseline measurements of support activity and periodically reviews and re-measures to ascertain the effect of environment changes.
• Responsible for the overall direction, coordination, improvement and evaluation of Conference Technology.
• Participates in the planning, policy and decision-making discussions involving production, system availability, workflow and problems which may negatively impact system performance.
• Continually improves technical proficiency through research, self-training and participation in internal and external training opportunities.
• Collaborate with other offices, to ensure uniform conference technology is utilized.

Knowledge, Skills and Abilities

• Strong background with A/V systems, network skills and multiple video conferencing platforms (Zoom, MS Teams, WebEx, etc.)
• Understanding of basic networking technology
• Strong administrative and organizational skills.
• Strong Microsoft Office skills (for generating reports via Excel or documentation via Word).
• Advanced hands-on experience with video conferencing technologies and Unified Communication technologies such as, Microsoft Teams, Zoom, Poly VTC endpoints, Crestron control system, IP Protocols, Bridging services, and VoIP.
• Demonstrated ability to communicate persuasively, both orally and in writing, on a prepared and extemporaneous basis.
• Ability to provide quality client service to both internal and external contacts. Continually improves client service through recommendations to management and diligent, thoughtful and timely execution of support requests. Requires patience, creativity and discretion.
• Ability to appropriately delegate work to others to meet deadlines, goals and objectives, develop skills and knowledge of others, build capacity and productivity of the team.
• Ability to lead others effectively in a team or cooperative, enthusiastic and friendly environment to complete small/medium-scale projects and to reach established goals and objectives in a timely manner.
• Ability to analyze and interpret information from a variety of sources, apply critical and creative thinking to draw conclusions or develop solutions to complex problems.
• Ability to safely lift, move and carry items weighing up to 50 lbs.

Education The position requires a Bachelor’s Degree in Computer Science or Information Systems. Equivalent training and experience may substitute for education. Experience The position requires a minimum of five years of increasingly responsible, directly related experience that included a minimum of three years directly supervising others on a regular basis. US Pay Range

$124,000 - $164,000 USD

Our Firm is committed to fair and equitable compensation practice in accordance with applicable laws. Additional compensation may include a discretionary bonus. The salary for this position may vary based on location, market data, an applicant’s skills and prior experience, certain degrees and certifications, and other factors. Crowell & Moring LLP offers a competitive compensation and comprehensive benefits package. Our benefits include healthcare, vision, dental, retirement, and all-purpose leave and progressive options such as back up childcare, wellness programs, cultural events and social activities. We take great pride in our positive, friendly culture that rewards hard work and success, at the same time recognizing the importance of family and community service. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. U.S. Privacy Notice: U.K. Privacy Notice: EOE m/f/d/v Crowell & Moring LLP participates in the E-Verify program.