Housekeeping Manager

Summary of Position: The Housekeeping Manager assists in helping to lead and support all aspects of the Housekeeping Department. The position, with the guidance and mentorship of the Director of Housekeeping, supervises all Housekeeping line staff and coordinates with all resort departments to meet The Scott Resort & Spa's safety, cleanliness and quality standards. An ideal candidate for this role is highly motivated with a sense of urgency, compassionate and proactive, is bilingual in English and Spanish and has previous experience using property maintenance systems such as HotSOS and HotSOS Housekeeping. Essential Functions: Plan, organize and monitor associate activities to ensure compliance with safety, cleanliness and quality assurance standards set by the resort, which require continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc. Assist with managing staffing needs including interviewing, hiring, training, coaching, scheduling and conducting performance evaluations. Assist with daily scheduling needs, daily assignments, and productivity monitoring based on occupancy levels Partner closely with Front Office to prioritize arrivals, VIPS’s, and special requests Proactively identify maintenance or appearance issues and coordinate resolution with Engineering Oversees supervisors, room attendant and housepersons, ensuring clear direction and accountability Provide real-time coaching and recognition to drive engagement and consistency Complete performance inspections on Supervisors/ Room Attendants during their daily work schedule to ensure all areas are clean and up to Resort and Department Standards. Monitor overall staff performance on a daily, weekly and monthly basis, completing performance evaluations on all Housekeeping line staff. Maintain a record of rotational needs including but not limited to deep cleans, room cleans and carpet cleaning programs. Assist in the resolution of staff challenges including scheduling, disciplinary action, incentive programs, etc. Communicate and interface with other departments to provide genuine, personalized service. Facilitate quick delivery of guest requests as needed. Ability to resolve guest challenges. Keep work area clean, professional and inviting. Other duties assigned by Director of Housekeeping, Director of Rooms or General Manager. Qualifications: Education: High School diploma or graduation equivalent required; college preferred. Experience: A minimum of two years Housekeeping supervisory experience preferred. Certificates or Licenses: Certification in sanitation, chemical usage or safety preferred. Knowledge, Skills, and Abilities: Bilingual and able to communicate in both English and Spanish. Ability to train and supervise with strong leadership skills. Previous experience with property maintenance systems, such as HotSOS and HotSOS Housekeeping. Ability to make quick and efficient decisions to benefit the team and guest. Ability to memorize and perform resort standards, AAA 4 diamond standards, and Mystery shopper standards. Ability to use a moderately complex computer system and troubleshoot software problems. Knowledge of basic sanitation requirements/controls and applications of relevant chemicals. Personal Characteristics: Behaves ethically and honestly Communicates effectively: Speaks and listens and engages in a clear, thorough, and timely manner, effectively reading and writing, using both the English and Spanish languages. Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review). Working Conditions: Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa. The Scott Resort & Spa’s leaders and associates believe each guest should be treated with respect and professionalism. We create genuine hospitality, enticing our guests to return again and again. In order to be successful at The Scott, team members must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our forward thinking, fun, friendly, engaging and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property. Source: Marc & Rose Hospitality #J-18808-Ljbffr