Rental Service Manager

Cogent's Velocity rental division is hiring a Rental Service Manager to manage the day-to-day operation and financial performance of the rental service operation. This is a Service-Manager-tier role specialized for rental. The position manages all employees and activities related to rental shop and field service (pump rental, temporary bypass systems, diesel-driven equipment, dewatering, and equipment rehabilitation) to ensure timely delivery of quality services. The Rental Service Manager combines operational management (fleet readiness, utilization, P&L, scheduling) with hands‑on leadership of the rental team and is accountable for the cost, quality, and delivery objectives of the rental operation. Key Responsibilities Operational and financial performance (P&L) of all rental service activities: revenue, margin, labor utilization, and equipment utilization rates Fleet readiness: ensuring rental equipment is maintained, tested, and available for deployment; coordinating equipment requirements to maintain adequate inventory for maximum utilization Coordinates and provides technical, quality, and service leadership to the rental shop and field teams Recruits, mentors, trains, and motivates the rental team in safety, quality, and productivity improvements; coaches and counsels employees on individual skills, performance, and development needs Trains and ensures all assigned employees are aware of and comply with Company, government, and customer policies, procedures, and regulations Equipment rehabilitation planning and execution at Kansas City and supporting facilities: prioritization, timeline, and budget Rental inventory and fleet management: utilization rates (time and dollar utilization), equipment condition, replacement/disposal planning, and routine assessment of rental‑equipment need through feedback from sales, customers, and suppliers Manages organization, safety, and maintenance of the rental shop, yard, and service vehicles; DOT fleet management and DOT compliance (DVIR, HOS, driver qualification) Provides guidance to rental service and repair processes — personnel requirements, material needs, facility needs, and tools and equipment Establishes quality control standards; ensures all established cost, quality, and delivery objectivesand commitments are met Takes corrective measures to minimize downtime and interruption of schedules; reviews repair and operating reports and directs resolution of operational, repair, and maintenance problems Customer coordination on rental deployments: equipment selection, delivery scheduling, and site setup requirements Oversight of emergency and after-hours rental response: on‑call crew readiness, rapid deployment for dewatering/bypass emergencies, and 24/7 customer responsiveness Customer satisfaction: monitors customer feedback and satisfaction measures, resolves escalations, and supports the sales team on rental opportunities and customer relationships Collaboration with geographic Senior Service Managers on rental resources and support needs within their territories Qualifications Education - Technical degree, equivalent military experience, or applicable industry-equivalent experience in lieu of degree; associate's degree or higher preferred Experience - Minimum 3-5 years in rental equipment operations, field-service management, or related industrial service role; experience with equipment fleet management, customer coordination, and DOT fleet / DOT compliance Licenses - Valid driver's license and clean driving record required; Class A CDL preferred Computer Skills - Email, MS Word, MS Excel, Salesforce; ability to learn fleet-management and ERP systems Language - Read, write, speak, and understand English Physical - Ability to work in office, yard, shop, and field environments; ability to lift to 75 lbs; ability to operate service vehicles and forklifts; regular travel to rental facilities required Preferred Qualifications Bachelor's degree in business, operations management, technology, or a related field Three or more years of rental management experience, including direct P&L responsibility Experience managing multi-location operations Knowledge of diesel-driven pump equipment, HDPE pipe fusion, and temporary bypass systems Experience with rental utilization metrics and fleet financial management Familiarity with OSHA regulations for diesel equipment, rigging, and field operations Heavy-equipment operation experience (telehandlers, skid steers, boom trucks) Continuous-improvement experience (Lean / Six Sigma) Safety Training Requirements OSHA 10 (minimum); OSHA 30 (preferred) Crane & rigging training DOT compliance and driver-safety program management (DVIR, HOS) Field-installation safety protocols Customer-site safety-orientation compliance Combination of office, yard, shop, and customer field-site environments across multiple locations Regular travel to customer sites required Exposure to diesel equipment, heavy rigging, outdoor weather conditions, and industrial environments Moderate-to-high stress and pace; high level of planning, prioritizing, and decision-making Work schedule is 8 hours/day, 5 days/week; responding to customer emergency rental needs requires additional work commitments any time throughout the week, including nights and weekends Work Environment Combination of office, yard, shop, and customer field-site environments across multiple locations Regular travel to customer sites required Exposure to diesel equipment, heavy rigging, outdoor weather conditions, and industrial environments Moderate-to-high stress and pace; high level of planning, prioritizing, and decision-making Work schedule is 8 hours/day, 5 days/week; responding to customer emergency rental needs requires additional work commitments any time throughout the week, including nights and weekends Why Work With Us? At Cogent, you’re not just an employee — you’re an owner . Our people make the difference, our shared values define us as a team and bring our vision to life. Together, our team of employee-owners is committed to helping build healthy and prosperous communities through creatively engineered solutions for our customers. We are a growing Midwest company that provides fluid processing solutions serving the local Industrial, Municipal, Commercial Building Trades, Oil and Gas markets through our family of trusted brands. We Offer Employee Ownership (ESOP) 401(k) with Company Match Profit Sharing Medical, Dental, Vision & Life Insurance Generous PTO, Paid Holidays & Volunteer Time Off Career Development & Advancement Opportunities A Culture That Values Innovation, Collaboration, and Respect Make Your Mark with Cogent! This is more than just a job — it’s a chance to work in a company where your efforts are recognized, your voice is valued, and your professional growth is supported. As an employee-owner, you'll be part of a collaborative team that celebrates innovation, accountability, and shared success. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Cogent