Dental Front Desk Receptionist/Scheduler

About the Job

About the Job:

Our Westchester Gentle Dentistry team is seeking an experienced Dental Front Desk Receptionist/Scheduler with strong dental knowledge and excellent customer service skills to manage front desk operations, coordinate patient scheduling, oversee hygiene recall, verify insurance coverage, and communicate directly with insurance carriers.

This role is ideal for someone who is proactive, organized, and confident managing both patient communication and the daily schedule. If you are energetic, compassionate, and a team player, we would love to hear from you.

About the office:

We have been proudly serving Westchester County for nearly 30 years. At our state-of-the-art office, we offer general dentistry, as well as cosmetic and restorative dentistry services, including laser therapy, teeth whitening, Invisalign, and implants, using the latest dental procedures and technology. We are located in Port Chester, at the border between Rye Brook and Rye.

Responsibilities include but are not limited to:

• Managing front desk duties (handling incoming phone calls, greeting patients, scheduling patient visits, etc.)
• Overseeing hygiene recall and reactivation to keep the schedule full.
• Confirming upcoming appointments and reducing no-shows.
• Verifying insurance coverage and communicating directly with carriers when needed.
• Explaining insurance benefits and financial responsibilities to patients.
• Managing patient billing and processing payments.
• Handling patient inquiries and assisting with scheduling needs.
• Maintaining the reception area and ensuring smooth daily operations.

Required qualifications:

• At least 2-3 years of experience working in a dental office.
• Strong understanding of insurance verification and PPO plans.
• Excellent communication (written and oral), typing, computer literacy, organizational, and multitasking skills.
• A quick learner and comfort with handling ambiguity.
• Outstanding customer service skills.
• Experience using Dentrix or other dental software is a plus.
• Sales and finance background is a plus.
• Bilingual (Spanish & English) is a plus.

Our WGD mission:

At Westchester Gentle Dentistry, our mission is to deliver exceptional dental care by combining advanced technology, expertise, and a compassionate approach. We are committed to fostering a safe and comfortable environment where our patients feel at ease while achieving their oral health goals. Our dedication to exceed expectations drives us to continually evolve and enhance our services, empowering our patients to experience the best in dental care and a lifetime of confident, radiant smiles.

Job Type: Full-time

Pay: $28.00 - $38.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount.
• Paid time off.
• Professional development assistance.