Senior Representative - Customer Service
Wesco
Wesco - 10814 West 78th Street - Responsibilities: Respond to customer inquiries by telephone, e-mail, or walk-ins to provide inquiry and/or problem resolution; Resolve complex or unusual requests and problems that may require a customized response and communicate solution or requested information to the customer; Analyze a customer's service needs and refer to other service or technical departments for follow up or additional information as needed; Provide updates to other internal teams on customer needs and factors that contribute to customer satisfaction; Back-up support to sales counter with walk in and telephone inquiries
Vacancy posted 2 days ago
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