Control Manager - Vice President - Wires & International Payments

Job Description

Step into a pivotal role at JPMorganChase, where your expertise in control management will help shape our risk, governance, and control strategies across Wires, International Payments, and Payments Modernization initiatives. Elevate your career with opportunities for growth and collaboration in a dynamic, fast-evolving environment. Join us to make a significant impact on critical payment capabilities while helping safeguard the firm's integrity and risk posture.

As a Control Manager Vice President within JPMorganChase, you will lead efforts to identify, assess, and manage operational risk across Wires, International Payments, and strategic payments initiatives. You will work directly with business, product, operations, technology, risk, compliance, and legal stakeholders to evaluate new opportunities, document risks and controls, strengthen governance frameworks, and drive execution of control-related deliverables. This role requires strong control acumen, strategic thinking, structured execution, and the ability to translate complex payment processes, technology capabilities, and business initiatives into effective risk and control solutions.

Job responsibilities

• Develop a deep understanding of Wires, International Payments, payment operations, and strategic modernization initiatives to serve as a trusted advisor who helps identify, assess, and manage operational risk.

• Support a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols across payment products, technology transformations, and strategic business initiatives.

• Partner with business, product, technology, operations, risk, legal, and compliance stakeholders to evaluate new payment capabilities, product enhancements, process changes, and modernization efforts, documenting associated risks, controls, governance requirements, and operational impacts.

• Support the enhancement of risk management frameworks, control inventories, process maps, monitoring routines, and governance practices supporting domestic and international payment products and services.

• Define KPIs/KRIs, control metrics, and governance routines; review and analyze relevant data to support business programs, strategic initiatives, and risk decisions.

• Provide leadership support for end-to-end operational risk management, including control breaks, issue triage, remediation planning, and driving execution to closure to reduce financial loss, customer complaints, regulatory exposure, and reputational risk.

• Manage execution rigor by maintaining project plans, action logs, risk and issue trackers, and governance routines; coordinate dependencies across partner teams and drive deliverables to completion.

• Produce clear, stakeholder-ready outputs, including risk assessments, governance materials, remediation and implementation plans, status updates, and executive presentations that summarize options, risks, tradeoffs, and recommended solutions.

• Lead and support regulatory, audit, and compliance engagements, including requests for information, issue remediation activities, and ongoing control environment assessments.

• Engage with control colleagues across the firm and partner with business, operations management, legal, compliance, risk, audit, regulators, and technology control functions.

Required qualifications, capabilities, and skills

• Bachelor's degree or equivalent experience required.

• 7+ years of financial services experience in risk management, control management, audit, quality assurance, compliance, operational risk, or related disciplines.

• Experience supporting payments products and services, including wires, international payments, correspondent banking, money movement, payment operations, treasury services, or related financial services capabilities.

• Strong knowledge of operational risk and control management concepts, including risk assessment, process analysis, control design, issue management, governance, and monitoring practices.

• Experience evaluating complex business initiatives and supporting governance, risk assessment, and control implementation activities.

• Knowledge of payment lifecycle processes, settlement concepts, operational risk management practices, and change management disciplines within a regulated financial services environment.

• Strong execution management skills, including project planning, dependency management, action tracking, risk and issue management, and driving outcomes in complex environments.

• Excellent written and verbal communication skills, including the ability to create stakeholder-ready materials and executive-level presentations.

• Proven ability to influence and partner with cross-functional stakeholders across business, operations, technology, risk, compliance, legal, and audit functions.

• An accomplished problem-solver able to evaluate complex situations from multiple perspectives to identify practical, sustainable, and well-controlled solutions.

Preferred qualifications, capabilities, and skills

• Experience supporting controls or operational risk within payments domains, including wires, international payments, correspondent banking, real-time payments, SWIFT-related processes, payment operations, or payment modernization initiatives.

• Experience supporting large-scale business, operational, or technology transformation programs.

• Familiarity with emerging payment technologies and financial market infrastructure, including digital assets, tokenization, blockchain solutions, distributed ledger technology, or stablecoin-related capabilities.

• Capability to leverage AI, automation, and data analytics to streamline controls testing and monitoring, improve issue detection, and enhance operational efficiency.

• Exceptional influence skills for engaging stakeholders and driving organizational change.

• Exceptional communication skills with the ability to adapt communication style to the needs of different stakeholders.

• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) with the ability to develop meaningful executive presentations and data-driven analyses.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.