Associate Vice President - Enrollment Management and Student Success

Southwest Tennessee Community College is a comprehensive, multicultural, public, open-access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.


We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: Associate Vice President - Enrollment Management and Student Success


Employee Classification: Executive/Admin & Managerial


Institution: Southwest Tennessee Community College


Department: Enrollment Services


Campus Location: SWTCC - Multiple Campus Locations


Job Summary


This is a full-time position reporting to the Vice President for Academic and Student Affairs. The appointment is for one year with the opportunity to transition into a full-time role. The salary range for this position is $94,178.00 to $117,722.00.


The Associate Vice President for Enrollment Services will provide leadership and administrative oversight for Enrollment Services, which includes the Southwest Welcome Centers, K-12 Partnerships, Dual Enrollment/Pre-College Programs, Recruitment, New Student Orientation, Admissions, Registrar/Records, Financial Aid, and Strategic Enrollment Management.


This position works directly with the staff in each area to ensure the day-to-day operations best serve the needs of the students, faculty, and staff of the College. The AVP will continually assess the needs of the campus community to determine how the unit can ensure those needs are met. Other duties and functions may be assigned.


This position requires a minimum of 37.5 hours per week. Additional hours may be required. The AVP may be required to work from of any Southwest location and may work some hours remotely. After-hours or weekend work may be required. Some occasional local, regional, and/or national travel may be required.


Job Duties

• Strategic Enrollment Management
  • Lead and manage the college's enrollment management operations.
  • Work with the Dean of Students to develop a comprehensive strategic enrollment management plan in support of student enrollment and retention efforts of the college.
  • Assume direct accountability for enrollment goals as articulated in strategic enrollment management plan, including development of multi-year and annual enrollment goals and tracking progress towards goals.
  • Provide recommendations, advice, and input to leadership on enrollment management activities.
  • Develop annual recruitment action plan for with specific goals for immediate-term and future-term forecasts, tactics, and measures of effectiveness.
  • Participate in professional development opportunities to keep abreast of developments in the field and integrate best practices and innovations into the college's programs and services.
  • Champion Achieving the Dream strategic implementation to increase student success efforts for the college, including chairing the Strategic Enrollment Management Sub-Council of the Student Success Council.
• Operations Management
  • Use enrollment data to assess effectiveness of activities and to inform actions in response to market forces and college needs.
  • Work with Communications and Marketing in coordinating advertising, publications and printing projects to support attainment of strategic enrollment management goals.
  • Coordinate data management and reporting with campus and system offices.
  • Provide vision, leadership, and management of the Southwest Welcome Center to provide integrated cross functional service in the areas of registration/enrollment, student records, student accounts, financial aid, student financial counseling, and academic advising.
  • Ensure outstanding customer service to students, families, and others throughout the enrollment lifecycle.
  • Build strong, collaborative, collegial relationships with K-12 and community partners, as well as campus constituents ( e.g., academic affairs leadership, instructors, other student affairs offices) to develop and implement K-12 outreach programs, dual enrollment, summer bridge programs, and new student onboarding.
  • Administer a comprehensive admissions program, including development and management of an aggressive student recruitment and financial aid leveraging plan.
  • Oversee the planning and management of all financial aid strategy including packaging, monitoring, and compliance to maximize student enrollment, retention, and completion.
  • Collaborate with the Retention and Student Success unit to coordinate and implement an effective advising and registration program for students, including new, returning, non-degree-seeking and continuing students.
  • Ensure compliance with retention and disposal of records as prescribed by TBR and as required by FERPA, SACSCOC, Department of Education, and other agencies.
  • Evaluate and infuse appropriate tools and practices to improve processing for prospective/current students.
  • Provide leadership on policies and procedures relevant to enrollment management.
  • Serves on standing and ad hoc committees, including but not limited to advisory boards, hiring committees, staff senate, or as a student organization advisor.
  • Co-Chairs college's Commencement Committee.
  • Attends departmental, divisional and college-wide meetings as appropriate or required by supervisor.
  • Performs other related duties as required or assigned by the Vice President of Student Affairs.
• Financial and Human Resources
  • Develop budget scenarios and create systems for effective implementation and monitoring of area's budgets.
  • Assume accountability for the finances, administrative leadership, and management of the units this position oversees, including the stewardship of people, finances, and other resources.
  • Hold team members accountable for high performance and a highly engaged culture by articulating expectations, monitoring/evaluating performance, and consistently providing feedback.
  • Provide leadership, supervision and mentoring to area's staff.
  • Identify methods to increase revenue and reduce costs.

Minimum Qualifications

• A master's degree or an equivalent combination of education and experience is required.
• At least five (5) years of progressive experience in enrollment services at a higher education institution (pre-college programs, recruitment, admissions, financial aid, registrar, etc.).
• Supervisory and budget management experience.
• Experience developing and maintaining campus partnerships to support enrollment goals.

Preferred Qualifications

• Experience with online, adult, and traditional student recruitment and admissions operations.
• Experience in the areas of student success, academic advising, disability services or career services preferred.
• A demonstrated experience in an urban-serving environment.
• Demonstrated achievement in supporting positive outcomes among the student body.
• Ability to handle simultaneous projects.
• Experience in implementing and improving a comprehensive enrollment and marketing/communication plan.

Knowledge, Skills, and Abilities

• Ability to use technology for managing student persistence, retention, completion, and transition.
• Strong technical, organizational, and data management skills.
• Excellent written, verbal communication and presentation skills; outstanding listening and relational skills.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.


Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.


First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.


In order to be considered for the position, the following items must be uploaded:

• Resume
• Cover letter
• Unofficial Transcripts

A summary of our benefits can be found below:

Incomplete applications will not be considered.


The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.


The following person has been designated to handle inquiries regarding nondiscrimination policies: LeVetta Hudson, Vice President of People & Culture, View email address on click.appcast.io, 737 Union Ave, Memphis, TN 38103, View phone number on click.appcast.io. See the full non-discrimination policy .