Software Engineering Director I Enterprise Payments Ecosystem

Job Title

Lead a team or teams responsible for technology solutions that meet business needs and satisfy risk and operational requirements of the Tech organization. Identify and resolve complex technical, operational, risk management, and organizational challenges for an LOB or several Sub LOBs. Leverage emerging technologies and automation to improve business efficiencies, enhance speed-to-market of solution delivery, and support business and enterprise transformation and optimization. Has full management responsibilities for teammates: hiring, disciplinary, coaching, terminating, performance reviews.

Essential Duties and Responsibilities Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Direct the engineering and deployment of significant delivery projects in accordance with specified technical requirements, schedules and budgets, including Agile methodologies.
• Lead delivery of mission-critical payments capabilities (Zelle / faster payments): Own end-to-end execution across analysis, design, build, test, and release of highly complex solutions with significant dependencies and risk; ensure predictable delivery and stakeholder transparency.
• Lead complex initiatives with automation-first, AI/DUO-enabled end-to-end delivery: Drive application delivery from planning/design through engineering, testing, release, and deployment using Agile or Waterfall; implement and govern AI-assisted engineering across the SDLC (e.g., code/test generation, PR review augmentation, incident triage, knowledge retrieval) with a quantified DUO leverage plan and measurable outcomes (cycle time, defect leakage, MTTR), while ensuring security, model-risk controls, and auditability.
• In an Agile environment: Act as an Agile champion. Primarily responsible for delivering high quality working software and automating manual/reusable tasks. Leverage engineering practices to deliver business value. Responsible for oversight of software engineering and unit testing, and supporting integration and functional testing. Oversee warranty support and knowledge transfer to production support. Ensure developed code is in accordance with the acceptance criteria established by the Product Owner.
• Set engineering standards, controls, and quality bars: Ensure consistent adherence to enterprise and industry standards (security, resiliency, compliance), and drive engineering excellence through reviews, guardrails, and automated quality gates.
• Develop departmental plans, including business, financial, production and/or organizational priorities based on IT and focuses on long-term operations planning and performance, and broader business objectives and priorities.
• Apply an in-depth understanding of systems engineering and administration and a basic understanding of other IT disciplines in guiding and coaching team members
• Maintain appropriate Risk Profile through owning the first line of Risk defense, proactively identifying risks, and implementing the necessary mitigations where warranted. Partner effectively with 2nd line of defense, Auditor, and regulators to ensure Risk is identified and mitigated appropriately.
• Has full management responsibilities for teammates: hiring, disciplinary, coaching, terminating, performance reviews.

Qualifications Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree and equivalent combination of advanced education and experience, which could include any combination of 8 years of experience in IT software engineering, 5 years' relevant business experience (i.e. making technical-related decisions on the business side), 5 years' experience in project management, and at least 2 years of management experience
• Broad and in-depth knowledge of technology trends, competitive environment, regulatory requirements and trends, and IT strategies employed to continually meet the demands of clients and regulators
• Ability to translate enterprise level strategic planning information into software and data management needs, create business plans, and turn them into effective business solutions
• Executive level communications skills, including, strong negotiation/facilitation/presentation skills and experience negotiating with vendors for relevant products and services
• Ability to lead projects of significant complexity and risk exposure, particularly with enterprise-wide implications
• Ability to exercise judgment in solving technical, operational, and organizational challenges in the context of complex business objectives and priorities
• Ability to lead and manage the performance of multiple teams against a set of financial and operational objectives

Preferred Qualifications:

• Modern cloud-native engineering leadership: Proven experience leading delivery of cloud-hosted, containerized applications and setting strong engineering standards across teams (design, debugging, quality, scalability).
• Bachelor's degree and twelve years of experience in software development, including five years experience in managing multi-location teams.
• Strong architecture & integration depth: Deep understanding of SOA/service architectures, integrations, and complex system linkages/dependencies; able to provide technical consultation on highly unusual/complex situations.
• Experience with Open Source tools and frameworks
• Experience using AWS, EKS, and Terraform
• Experience with P2P payments (Zelle preferred) and the operational lifecycle (enrollment, exception handling, disputes/claims, customer servicing).
• Familiarity with broader payments ecosystems and rails (ACH, cards, RTP/FedNow or equivalent), and designing for resiliency, reconciliation, and settlement.
• Hands-on experience with GenAI-enabled engineering workflows (e.g., Copilot, LLM-based search/RAG), and familiarity with Responsible AI, model risk, and data protection practices.
• Solid knowledge of relational database design and development (AWS Aurora, PostgreSQL, Cassandra, stored procedures, data modeling)
• Experience with messaging systems (i.e., MQ and JMS)
• Experience with build tools, such as Git, Maven, and Jenkins
• Influence-driven transformation mindset: Demonstrated ability to influence senior stakeholders, interpret business challenges, and drive adoption of best practices across engineering and partner organizations.
• Banking or financial services experience.

Other Job Requirements / Working Conditions

• Visual / Audio / Speaking: Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
• Manual Dexterity / Keyboarding: Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
• Availability: Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
• Travel: Up to 50%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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