Payment Operations Specialist (Lockbox)

Location: Atlanta, GA (100% onsite, 5 days/week) Duration: 8-month contract (through end of year) Schedule: Monday–Friday, 7:00 AM – 4:00 PM (flexible) Pay Rate: $23.64/hr Position Overview We are seeking a detail-oriented Payment Operations Specialist to support a high-performing Lockbox operations team in Atlanta. This role focuses on managing and processing change requests, maintaining data accuracy, and supporting client-related operational workflows. This position requires strong analytical thinking, attention to detail, and intermediate proficiency in Microsoft Excel and Word. Compared to more entry-level processing roles, this position involves more investigative work, system navigation, and stakeholder communication. Key Responsibilities

• Review and process Lockbox-related change requests received through the Automated • Enrollment Solution (AES) system
• Analyze requests and supporting documentation to ensure accurate execution of updates
• Maintain and update reports using Microsoft Excel and Word
• Track and manage requests across multiple internal systems
• Add and document relevant information for each request throughout the lifecycle
• Perform weekly reconciliation and balancing of processed requests
• Support data integrity within the larger Lockbox database, including customer details and account specifications
• Communicate professionally with internal stakeholders and partners via email

Required Qualifications

• Intermediate proficiency with Microsoft Excel (data tracking, reporting, organization)
• Intermediate proficiency with Microsoft Word (documentation and process updates)
• Strong attention to detail and organizational skills
• Ability to manage multiple requests and workflows simultaneously
• Strong written communication skills, particularly in a professional email environment
• Ability to learn new systems and processes quickly

Preferred Qualifications

• Prior Lockbox operations or financial services experience
• Familiarity with workflows, account setups, and customer data management
• Experience working with multiple systems in an operations or processing environment

Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: The pay transparency policy is available here: For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #J-18808-Ljbffr AppleOne Employment Services