Regional Launch & Sustainment Manager - MobileService+ (Southeast Region)

Job Description MobileService+ is a door‑to‑door service provided by the Dealer and supported by GM that gives retail and fleet customers the convenience they expect. The program is designed to help dealerships keep and build their service business by offering new service options to the customer. The Role The Mobile Service Launch & Sustainment Manager is responsible for driving ongoing dealer success, operational consistency, and field execution for the MobileService+ program. The role supports enrolled dealers during and after launch, helps sustain performance, improves customer experience, and fully utilizes MobileService+ capabilities across service operations. This field‑based role covers the Southeast Region (FL, GA, SC, NC, VA, WV, TN, KY) and requires extensive travel (75%). It focuses on long‑term growth and sustainment, including dealer engagement, operational coaching, and cross‑functional coordination. What You’ll Do Lead dealer participation in MobileService+, including enrollment, launch, and sustainment, while ensuring ongoing operational readiness and compliance with program requirements. Serve as a primary field contact for dealer questions, issue resolution, and escalation management related to MobileService+ operations. Coach dealers on best practices for mobile service execution, technician readiness, customer outreach, and day‑to‑day mobile service operations. Partner with internal and external teams across CCA, Fleet, field teams, 3rd‑party partners, and strategy and operations to improve dealer performance and support growth and sustainment objectives. Review dealer performance trends, identify gaps, and implement corrective actions to improve adoption, utilization, and customer experience. Develop and deploy sustainment guides, field processes, and repeatable support models that can be scaled nationally. Support dealer meetings, store visits, and follow‑up recaps that document actions, decisions, and next steps needed to keep dealers on track. Coordinate with dealers on key operational topics such as scheduling, training completion, vehicle readiness, service scope, and program tools and systems. Required Qualifications Bachelor’s degree in business or a related field. 5+ years of experience in dealer operations, sales or after‑sales operations, or field performance management. Experience managing cross‑functional initiatives and influencing partners without direct authority. Strong communication and relationship‑management skills, with the ability to work effectively with dealers, field teams, and internal leadership. Ability to analyze operational performance, identify issues, and drive practical solutions. Comfort working in a fast‑paced environment with multiple stakeholders and evolving priorities. Preferred Qualifications Familiarity with tools and systems that support dealer operations, reporting, warranty, vehicle readiness, and field execution. Experience coaching dealers or field teams through performance improvement and sustainment activities. Experience building repeatable field processes that can scale across a national dealer network. Compensation Salary range: $105,600 – $140,700. Bonus potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. Benefits Health benefits including medical, dental, vision, Health Savings Account, and Flexible Spending Accounts. Retirement savings plan. Sickness and accident benefits, life insurance, paid vacation & holidays, and tuition assistance programs. Employee assistance program and GM vehicle discounts. Non‑Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. All employment decisions are made on a non‑discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. Accommodations General Motors offers opportunities to all job seekers, including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call View phone number on click.appcast.io. In your email, please include a description of the specific accommodation you are requesting and the job title and requisition number of the position you are applying for. #J-18808-Ljbffr General Motors