Operations Manager

Bilingual (English & Spanish) Janitorial Operations Manager Reston, VA Job Overview The Janitorial Operations Manager will support porter services at multiple commercial, multifamily, and hotel sites across our portfolio (Rockville, Reston, Arlington, and Ashburn), reporting to the Director of Janitorial Services. This role is responsible for overseeing day-to-day janitorial operations, ensuring all common areas are maintained to a high standard, including pressure washing, limited window cleaning, and general upkeep. Key duties include staff scheduling, responding to cleanliness concerns, coordinating with property management teams, and assisting with financial tracking, reporting, and the implementation of janitorial policies and procedures. The ideal candidate will bring strong leadership, communication, and problem‑solving skills, with a commitment to maintaining service excellence and supporting continuous improvement. Key Responsibilities Supports the daily supervision and coordination of porter and custodial staff across assigned properties. Assists with preparing and monitoring the janitorial services budget by tracking labor, supplies, and overtime. Helps ensure team members understand and follow company policies, core values, and departmental responsibilities as outlined in the Employee Handbook and organizational structure. Maintains adequate staffing levels through effective scheduling and coordination with on‑call or supplemental labor as needed. Oversees daily cleaning activities, including pressure washing, window cleaning, and general upkeep of common areas. Monitors compliance with safety procedures and cleaning standards, reporting issues to the Senior Manager. Maintains a professional and courteous presence with property teams, visitors, and contractors. Greets and interacts professionally with building staff and guests, ensuring appropriate conduct is upheld. Responds to special cleaning or maintenance requests from property or senior management as directed. Ensures janitorial closets and storage areas remain clean, organized, and free of safety hazards. Completes end‑of‑shift notes or documentation and ensures proper handoff to the next shift when applicable. Conducts routine walkthroughs to confirm that lobbies, restrooms, sidewalks, and other common areas are clean and orderly. Assists with event setup and breakdown tasks when assigned. Monitors and restocks cleaning supplies, ensuring correct and safe usage by team members. Adheres to attendance expectations and communicates lateness or absences in advance. Alerts the Senior Manager to any facility issues or concerns requiring escalation. Completes incident forms as necessary and communicates relevant updates to management. Helps ensure cleaning checklists and schedules are being followed accurately by staff. Explains cleaning tasks and expectations to team members and supports ongoing compliance. Reports safety hazards, facility damage, or maintenance needs to the Senior Manager. Promotes a clean, organized, and hazard‑free work environment through daily inspections and follow‑up. Participates in meetings as directed by management to review janitorial operations and site updates. Performs small maintenance or cleaning tasks based on property checklists or supervisor direction. Provides custodial coverage when front‑line staff are absent or during high‑volume periods. Responds promptly to cleanliness concerns, ensuring issues are resolved to ParkX standards. Conducts routine property walks to monitor janitorial conditions and log outstanding issues. Assists with resolving operational concerns escalated by frontline team members. Supports regular upkeep and basic maintenance of cleaning equipment. Assists with scheduling, timesheet reviews, and basic disciplinary procedures in coordination with the Senior Manager. Available to work weekends and after‑hours shifts as needed, especially during events. Performs other duties as assigned by the Senior Operations Manager or property management. Qualifications High School Diploma or Equivalent Minimum of 3 years of janitorial services Valid driver's license without major violations Flexibility to work after hours and weekends for events Outgoing personality with ability to relate to a diverse group of people and build/maintain strong relationships Strong problem‑solving, time management and communication skills Must be highly credible and trustworthy, and operate with a high degree of integrity Must hold oneself and others accountable and strive for a high level of excellence Must have a positive, can‑do attitude and be able to fuel growth and innovation Must be customer‑focused and results‑oriented Must want to continuously learn and develop Exceptional oral and written communication, active listening, and organizational skills Ability to establish strong working relationships with others in a team setting Ability to multitask and prioritize tasks with a strong attention to detail in a fast‑paced environment Self‑directed and able to work independently, with minimal supervision Management Qualifications Outstanding mentoring, coaching, people and time management, and leadership skills Must be able to hire, direct and supervise a strong team while cultivating a professional, friendly, and supportive atmosphere Must be able to motivate his/her team through personal character, consistency, vision, compassion, and recognition Must be able to communicate expectations clearly and effectively to the team and make sure there is understanding by all Must be able to hold team members accountable to achieve/promote Comstock's corporate goals, core values and departmental responsibilities detailed on the org chart and in the Employee Handbook Exceptional oral and written communication, active listening, and organizational skills Ability to demonstrate flexibility in dealing with complex problems or organizational change Ability to define and resolve complex issues by evaluating options and implementing practical concrete business‑minded solutions Ability to effectively present information and respond to questions from senior and executive level management Strong budgeting & financial skills Physical Demands and Work Environment Spend time sitting, standing, and walking Spend time making repetitive motions Push, pull or lift to 50 pounds Able to use his/her hands to manipulate/control tools and/or objects Work indoors in a temperature‑controlled environment and outside Respectful of shared workspace and physical proximity with others Compensation Competitive Salary with Bonus Potential Generous Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance Career Development Opportunities for Advancement within our expanding portfolio Annual Professional Development Funds to fuel your growth Employee Perks Housing Discount Commuter Benefits Free Parking and EV charging Parental Leave Program Enjoy a Friendly Work Environment that values collaboration The wage range listed for this position reflects a reasonable estimate and considers multiple factors that influence compensation decisions. These may include, but are not limited to, your skills, experience, training, licensure, certifications, and the specific needs of the organization. The posted range does not reflect adjustments for geographic differentials tied to where the role may be filled. At Comstock, it is not typical for a new hire to start at or near the top of the posted range. Compensation is determined based on the unique circumstances of each candidate. You may also be eligible to participate in a discretionary annual incentive program. Any award under this program is subject to its rules and may depend on individual and organizational performance. $55,000 - $65,000 USD #J-18808-Ljbffr