Growth Account Manager

Growth Account Manager

AcuityMD is a software and data platform that accelerates access to medical technologies. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, ICONIQ Growth and Ajax Health and we help MedTech companies identify how their products are used, understand why outcomes vary, and identify opportunities where physicians can better serve their patients.

We're looking for a results-driven Account Manager to own and grow a portfolio of 5075 customer accounts with a clear focus on driving ARR growth. Your top priority will be expanding revenue through upsells, renewals, and strategic account management. In this role, you'll deepen customer relationships, identify growth opportunities, and ensure a seamless transition from new business to long-term success. You'll partner closely with Sales and Customer Success, staying aligned on customer goals while keeping pace with product updates and industry trends. If you thrive in a fast-paced SaaS environment and are motivated by hitting and exceeding ARR targets, we'd love to meet you.

Team Mission

We are building a best-in-class Commercial Team and establishing a repeatable go-to-market motion. We are hiring a team of high caliber Enterprise SaaS sales, marketing, and customer success professionals to thoughtfully engage C-Suite, VPs, General Managers, and other corporate decision makers across the Medical Device Industry. Our Commercial Team takes a proactive, consultative, and high-touch approach when working with customers, investing heavily in pre-sales through onboarding and training to ensure customers are on the road to success from Day 1.

We strongly encourage people of all backgrounds to apply.

Responsibilities

• Account Management: Manage a portfolio of 50-75 customer accounts, ensuring consistent communication, providing excellent customer service, and fostering long-term relationships.
• Upselling: Identify and capitalize on opportunities to upsell additional products and services to existing customers, driving increased customer value and revenue.
• Renewals: Own the end-to-end renewal process for your accounts, proactively engaging customers ahead of contract milestones to assess satisfaction, demonstrate ongoing value, and secure timely renewals. Partner with Customer Success Managers to identify and mitigate churn risk, ensuring a high renewal rate while positioning accounts for expansion.
• Customer Communication: Engage regularly with customers to understand their evolving needs and challenges, identifying opportunities for growth, and ensuring overall customer satisfaction. Additionally, send quarterly newsletters with company updates, including new feature launches, to keep customers informed and engaged.
• Seamless Transition from Sales: Work closely with the Growth Account Executive to ensure a smooth handoff of sales opportunities. Facilitate a seamless transition of account details and customer expectations to maintain continuity and customer satisfaction.
• Collaborate with Customer Success Managers to identify and pursue upsell opportunities both mid-contract and during the renewal cycle. Align on customer goals to ensure a smooth, strategic path forwardone that deepens the relationship and expands ARR through solutions that drive long-term success for both the customer and AcuityMD.
• Database Management: Maintain and update HubSpot and PlanHat, ensuring accurate records of customer interactions and sales activity.
• Competitor & Product Awareness: Stay informed on industry trends, competitor offerings, and product developments to provide value-added insights and identify upselling opportunities within your existing customer base.

Your Profile

• 25+ years of experience in Account Management, Customer Success, or Inside Sales, ideally in SaaS
• Proven ability to upsell and expand existing customer accounts
• Proven ability to create pipeline and conduct effective discovery
• Self-starter with strong prioritization and time management abilities
• Comfortable working in a fast-paced, data-driven, and remote environment
• Excellent communication, relationship-building, and consultative selling skills
• Ability to work independently and as part of a team
• Excellent numeracy skills for accurate and speedy calculation of sales prices, discounts and percentages

Nice to Haves

• Experience in MedTech or healthcare is a plus
• Trained in enterprise sales methodology
• Experience working with Hubspot or similar CRM platforms.
• Exposure to data-driven products or analytics platforms.

AcuityMD is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, market data and may vary from the range provided. OTE salary range: $130,000 to $150,000

You must have an eligible work permit in the USA to be considered for this position.

We Offer:

• Remote work : AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
• Unlimited vacation : Generous time off and flexible hours give you the freedom to do your best work.
• Paid Health and Dental Plans: We offer 100% paid health and dental plans for all employees and 75% paid for our employees' dependents.
• Home Office Stipend: $1000 to invest in remote office equipment and WiFi reimbursement.
• Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
• Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
• Parental Leave: 6-12 weeks of fully-paid, flexible parental leave.
• Ground floor opportunity : Join a high growth startup, backed by world class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
• Competitive compensation with equity upside .

Who We Are:

The Company: We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems for our customers with simple, innovative solutions. We push ourselves to learn with empathy. We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values.

We're backed by Benchmark, Redpoint Ventures, Ajax Health, and several other leading software and medical device investors. Since Acuity launched in 2020, we've brought on customers ranging from publicly traded Fortune 500 companies to innovative growth-stage companies and regional medical device distributors.

The Product: AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical technologies: doctors. Our platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients.

AcuityMD is an Equal Opportunity Employer

AcuityMD is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage people of all backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of AcuityMD are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.