Automotive Service Advisor (Hyundai /Genesis)

Automotive Service Advisor (Hyundai /Genesis)

Location: Irving, TX (Onsite) | Full Time

We are seeking a customer-focused and driven Service Advisor to join our team. As a key point of contact between our guests and service department, you will play a critical role in delivering a premium service experience that reflects the Hyundai and Genesis brands. The ideal candidate has prior automotive service advising experience or a background in customer service or sales, and is comfortable working in a performance-driven environment.

What You'll Do:

• Greet customers promptly and provide a warm, professional service experience
• Listen to customer concerns and accurately document vehicle issues and service needs
• Communicate recommended services, timelines, and pricing clearly and effectively
• Recommend additional services and maintenance when appropriate
• Coordinate with technicians to ensure accurate diagnosis and quality repairs
• Provide updates to customers throughout the service process
• Review completed work with customers and ensure satisfaction prior to vehicle delivery
• Maintain detailed and accurate service records
• Follow all dealership and manufacturer processes and standards

What You'll Need:

• Previous Service Advisor experience required (Hyundai/Genesis or similar brand a plus)
• Strong customer service and sales skills
• Ability to work in a fast-paced, team-oriented environment
• Valid driver's license with a clean driving record
• Ability to learn and utilize dealership management systems
• Honesty, empathy, and exceptional communication skills

Benefits & Employee Perks:

• Medical, Dental, Vision, and Complimentary Life Insurance
• 401k Matching and FSA
• Tuition Reimbursement
• Paid Time Off (accrues)
• Supplemental Insurance (Hospital, Accident, Critical Illness)
• Discounts on Vehicles, Services, and Parts

Tips for a Successful Application & Interview Process:

• Bring Your Best Resume Upload your most recent version so we can see all you've accomplished
• Transitioning from Another Industry? A cover letter helps! Use it to highlight transferable skills that make you a great fit
• Dress to Impress First impressions count. Dress professionally and bring your authentic self
• Rescheduling or Canceling Interviews Life happens! If you need to reschedule or cancel, let us know ahead of time. No-shows will be noted, so communication is key

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.