ServiceNow Certified Technical Architect

United States

Secret

Fully remote

Information Technology

Overview

GovCIO is currently hiring for a ServiceNow Certified Technical Architect to lead the architecture, design, and implementation of an enterprise-scale ServiceNow CMDB solution for the U.S. Coast Guard (USCG). This technical role focuses on driving platform governance, mapping complex federal requirements to platform capabilities, and providing hands-on technical leadership across multiple platform areas. This is a remote position.

Responsibilities

The ServiceNow Certified Technical Architect (CTA) will lead the architecture, design, and implementation of enterprise-scale ServiceNow solutions in support of a USCG program. This role provides hands-on technical leadership and implementation across multiple platform areas including ITSM, ITOM and ITAM with a primary focus on CMDB implementation.

• Lead the architecture, design, implementation, tuning, and troubleshooting of the ServiceNow CMDB

• Develop models and architectural guidelines..

• Identify and translate and business requirements into architectural blueprints

• Work directly with business stakeholders to identify, analyze, and map requirements to ServiceNow capabilities.

• Serve as the technical SME for IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), CMDB and CSDM.

• Design and implement integrations using Integration Hub, REST APIs, and custom spokes.

• Lead platform governance, ensuring alignment with best practices and federal security standards.

• Guide developers and administrators on technical design, configuration, and implementation.

• Produce and maintain technical design documentation, architectural diagrams, and configuration standards.

• Work closely with Program Managers, Product Owners, and Stakeholders to support roadmap planning, backlog refinement, and solution delivery.

• Professional Attributes

• Excellent interpersonal, communication, and organizational skills

• Ability to work collaboratively in agile team environments and directly with customers

• Self-starter who can work independently with minimal oversight

• Flexible and dependable, able to adapt to program needs

• Ability to quickly learn new technologies and products

Qualifications

High School Degree with 12+ years of IT experience (or commensurate experience)

Required Skills & Experience

• Certifications: ServiceNow Certified Technical Architect (CTA).

• 8+ years of experience with ServiceNow architecture, configuration, workflow development, and platform enhancements.

• 8+ years of experience implementing CMDB configuration, integration, tuning, and troubleshooting.

• Deep understanding of overall ServiceNow platform architecture.

• Technical expertise using ServiceNow App Engine Studio, Flow Designer, Integration Hub, Predictive Intelligence.

• Strong working knowledge of CMDB and CSDM.

• Extensive hands-on ServiceNow scripting experience to implement and resolve issues with:

• Discovery Probes to force the correct pattern

• Discovery Patterns to address pattern issues

• ETL of Service Graph Connectors

• Handling additional fields added to a data pull from a management system (such as Tanium) and updating the service graph connector to handle new fields

• Updating identification rules to eliminate duplicate values

• Updating reconciliation rules to prevent certain fields from changing (serial number, model)

• Demonstrated ServiceNow integration experience with several of the following Service Graph Connectors:

• SCCM

• Tanium

• Solar Winds

• Dynatrace

• Active Directory

• MS Intune

• Azure

• AWS

• Cisco Intersight

• Implementation of Cloud-based discovery schedules

• Implementation of Network-based discovery schedules

• Ability to build custom REST API integration into ServiceNow from other management systems

• Experience establishing and executing platform governance

• Experience with Agile, DevOps, and CI/CD pipelines integrated with ServiceNow.

Clearance Required: Active Secret Clearance

Preferred Skills & Experience

• Prior experience supporting U.S. Coast Guard (USCG) or Department of Homeland Security (DHS) enterprise platform modernization programs.

• Advanced professional attributes including working collaboratively in agile teams, working independently with minimal oversight, and communicating with customers.

• Advanced certifications such as ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Application Developer (CAD).

• Advanced knowledge of DoD 8570 Baseline Security standards, holding credentials such as Security+ CE, SSCP, CND, or CCNA Security.

Posted Salary Range

USD $150,000.00 - USD $220,000.00 /Yr.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here's what you can expect:

• During the Interview Process

• Virtual video interview conducted via video with the hiring manager and/or team

• Camera must be on

• A valid photo ID must be presented during each interview

• During the Hiring Process

• Enhanced Biometrics ID verification screening

• Background check, to include:

• Criminal history (past 7 years)

• Verification of your highest level of education

• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)

• Corporate Discounts

• Learning & Development platform, to include certification preparation content

• Training, Education and Certification Assistance*

• Referral Bonus Program

• Internal Mobility Program

• Pet Insurance

• Flexible Work Environment

*Available to full-time employees

Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.