Business Analyst (Program & Portfolio Management)

Business Analyst (Program & Portfolio Management)

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented team.

Purpose:

• The Agile Senior Business Analyst serves as a key liaison between business stakeholders and Agile delivery teams, ensuring that evolving business needs are continuously understood, prioritized, and translated into actionable user stories and product features.
• This role is responsible for facilitating Agile ceremonies, refining backlogs, and driving iterative delivery of value through close collaboration with Product Owners, Scrum Masters, developers, and QA teams.
• The incumbent ensures that business objectives are met by enabling adaptive planning, early delivery, and continuous improvement.

Required Skills:

• Experience with ServiceNow implementation. Ability to drive implementation with plans and conduct demos with the customers and leadership team.

Essential Functions:

• Interprets business needs and issues by gathering, eliciting, creating, analyzing, documenting, and validating the Business area's user and/or technical (functional/non-functional) requirements. Collaborate with Product Owners and stakeholders to elicit, analyze, and refine business needs into well-defined epics, features, and user stories. Facilitate backlog grooming sessions to ensure stories are INVEST-compliant (Independent, Negotiable, Valuable, Estimable, Small, Testable). Define acceptance criteria and ensure traceability of requirements throughout the Agile lifecycle. Participates in the tracking and management of open issues and assists in planning for resolution. Participate in development sessions and design reviews in order to ensure design meets user requirements.
• Responsible for the overall success of user acceptance testing, including documentation, verification, and release. Lead User Acceptance Testing (UAT) planning and execution, ensuring alignment with sprint goals and Definition of Done. Collaborate with cross-functional teams to identify and implement process improvements that align with Agile principles. Analyze root causes of system or process issues and propose iterative solutions or enhancements. Actively participate in retrospectives to identify and act on opportunities for team and product improvement. Document test scenarios and coordinate defect triage and resolution with QA and development teams.
• Support end users with training and release communications.
• Identifies, documents, and troubleshoots problems utilizing acquired experience and knowledge of the relationships in systems, software, and processes. Collaborate with appropriate stakeholders to monitor, report, and resolve issues. Participates in the development of solutions and workarounds that solve moderate to high complexity technical, system, and/or business issues.
• Maintain clear and concise documentation of business processes, workflows, and system interactions using Agile-friendly formats (e.g., user story maps, process flows). Ensure documentation evolves with the product and remains accessible and relevant. Communicate effectively across teams and stakeholders to ensure shared understanding and alignment.
• Monitors and reports project status to identify and mitigate risks and to ensure quality and timely deliverables. Coordinates assigned projects from concept through implementation. Prioritize and manage new work requests.
• Research and respond to policy-related inquiries impacting Agile delivery or system behavior. Ensure compliance with internal and external regulations, especially those related to federal healthcare programs.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education Level:

• Bachelor's Degree.

Education Details:

• Business, Information Technology, Computer Science or related field

In Lieu of Education:

• In lieu of a bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Preferred Qualifications:

• Proven ability to deliver high-quality Agile artifacts and contribute to cost-effective, value-driven solutions.
• Strong understanding of Agile frameworks (Scrum, Kanban, SAFe) and business analysis core competencies.
• Advanced proficiency in Microsoft Office and Agile tools (e.g., Jira, Confluence, Azure DevOps).
• Exceptional communication, facilitation, and stakeholder engagement skills.
• Ability to thrive in a fast-paced, dynamic environment with shifting priorities and multiple concurrent initiatives.

Experience:

• 5 years' progressive experience in business analysis, systems analysis, testing, or other analytical experience.
• Health insurance experience.
• Experience with interacting with large scrum teams.
• Agile experience.
• Hands-on experience with creating 10-15 user stories per week in JIRA.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.