The Ordinary, NIOD Freelancer- Chicago, IL

Este Lauder Companies Inc.

The Este Lauder Companies Inc. is one of the world's leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company's products are sold in approximately 150 countries and territories under brand names including: Este Lauder, Aramis, Clinique, Lab Series, Origins, MAC, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frdric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

Role Overview

As a highly skilled advisor, you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational, and personalized in-store experience which educates and delights customers. In partnership with a high-performing team, you will create impact with in-store events and ensure that the store consistently achieves high standards of visual merchandising to stand out against competitors. If you are a dynamic self-starter looking for a progressive opportunity, this could be the perfect role for you in prestige beauty. As an organization that values diversity of thought and people, we offer excellent development opportunities and competitive remuneration.

Key Responsibilities

- Deliver personalized, high-quality customer service and beauty consultations to in-store customers.

- Execute visual merchandising displays and maintain presentation standards across the retail floor.

- Support and execute in-store promotional events and product demonstrations to drive customer engagement.

- Maintain active knowledge of brand product offerings, features, and application techniques to effectively educate customers.

- Collaborate with store staff and team members to ensure smooth floor operations and optimal customer experience during scheduled shifts.

Qualifications

Basic Qualifications:

- Experience / Skills: Demonstrated ability to provide inspirational, authentic, and personalized customer service.

- Availability: Ability to work flexible retail hours including days, nights, weekends, and special events in a fast-paced environment.

- Work Authorization: Ability to provide proof of legal authorization to work in the United States upon hire/interview.

Preferred Qualifications:

- Previous retail or beauty industry experience.

- Familiarity with retail sales environment and customer-facing service execution.

Physical Demands & Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Randstad is committed to providing reasonable accommodations to qualified individuals with disabilities.

- Physical Demands: Regularly required to stand and walk for extended periods on the retail sales floor, converse with customers, and handle product packaging and display materials. Frequently required to reach, bend, and move merchandise weighing up to 25 lbs.

- Work Environment: Dynamic, fast-paced retail store environment with standard store lighting and ambient noise levels.

Required Federal Compliance Notices:

- Employment Notice: This position is being recruited by Randstad Sourceright (RSR) for freelance roles that will be staffed at The Este Lauder Companies retail locations. The employer of record for this assignment will be Randstad.

- Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

- Reasonable Accommodation Notice (ADA / PWFA / Section 503) At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

- E-Verify & Right to Work Notice Federal law requires employers to verify the identity and employment eligibility of all persons hired to work in the United States. Estee Lauder/Randstad participates in E-Verify.

- Pay Transparency Nondiscrimination Provision Randstad will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

- Protected Veterans (VEVRAA) As a federal contractor with contracts exceeding the regulatory threshold, we invite qualified veteran applicants to voluntarily identify their protected veteran status. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. Information gathered is kept separate from your application and is used solely for compliance and reporting obligations under federal law.

Join our multi-brand freelance team supporting The Ordinary + NIOD in Sephora! We're looking for beauty lovers who are passionate about people, products, and fast-moving trends to drive sales through impactful in-store visits, events, and key focus days. You'll bring our brands to life by creating engaging consumer experiences, supporting and driving event execution, partnering with store teams on brand education, and ensuring strong merchandising and visibility in-store.

Pay Range:

The anticipated hourly range for this position is 21.60 to 32.40. Exact hourly rate depends on several factors such as experience, skills, education, and budget. Hourly range may vary based on geographic location.