Quality Analyst

Quality Analyst

As a Quality Analyst within Consumer and Community Banking Controls, you will primarily support the Directed Email Monitoring team. You will execute controls testing against established criteria, synthesize findings, and recommend corrective actions that strengthen the QA process. You bring subject matter expertise to draw inferences and identify root causes, and you partner with business partners to clarify results and promote process improvements.

In addition, you will support program transformation initiatives by contributing to the design, implementation, and sustainment of enhancements across testing practices, remediation governance, reporting, and operational workflows. You will help translate control-testing insights into scalable improvements, support change adoption, and assist in monitoring outcomes and benefits. You operate with an inclusive, professional, and collaborative mindset.

Job Responsibilities

• Execute QA testing against defined criteria.
• Analyze results to identify root causes and risk implications.
• Document findings and recommended corrective actions.
• Present verbal and written summaries to stakeholders.
• Participate in business unit feedback sessions to clarify testing results.
• Provide actionable feedback on processes and improvement opportunities.
• Perform second-level reviews of conclusions when required.
• Handle rebuttals and escalations with composure and objectivity.
• Collaborate on new test creation and modifications as obligations evolve.
• Track remediation and verify effectiveness of corrective actions.
• Contribute to initiatives that result in process improvement or automation.

Required Qualifications, Capabilities, and Skills

• 3+ years of related experience
• Bachelor's degree in business, finance, or related field, or equivalent experience.
• Strong analytical skills and excellent written and oral communication.
• Organization and time management.
• Issue resolution and problem solving.
• Risk and control management.
• Ability to support change initiatives by organizing work, tracking deliverables, and coordinating across stakeholders.
• Experience or aptitude in documenting processes (e.g., process flows, procedures) and supporting standardization.
• Strong stakeholder partnership skills
• Detail orientation and accuracy.
• Knowledge of industry and regulatory standards and corporate policies.

Preferred Qualifications, Capabilities, and Skills

• Experience in auditing or operational quality assurance oversight.
• Experience performing second-level reviews and managing escalations.
• Experience creating or modifying test scripts in response to changing obligations.
• Presentation delivery to senior stakeholders.
• Leadership in continuous improvement initiatives.
• Experience supporting operational transformation, control transformation, process re-engineering, or change management efforts.
• Experience supporting automation enablement (e.g., identifying repeatable steps, control digitization opportunities, test evidence optimization).

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction.