Member Services Representative - CVEC, Arrington Office

Job Description

Job Description

Central Virginia Electric Cooperative is seeking a dynamic, team-oriented individual to deliver exceptional customer service consistently with strong transactional accuracy. This individual is responsible for communicating in a professional, courteous and respectful manner with CVEC members regarding a variety of topics via various means of communication while adhering to established workflows and procedures.  Member interactions include, but are not limited to initiating new service requests, terminating service, processing service orders, answering billing inquiries, accepting payments, educating members regarding energy consumption and energy efficiency.  Member communications are primarily via inbound and outbound calls but can also include in-person and email inquiries. This position will work in the Arrington facility with the possibility of intermittent travel to other CVEC division offices for coverage. This is a 40 hour/week position M-F; with working hours which may vary between 7:00 a.m. and 6:00 p.m.Essential MSR Duties and Responsibilities:Effectively respond to member inquiries by phone, in-person or email following established workflows and procedures Maintain defined phone performance metrics with phone availability and call answered volume to achieve department goals and objectivesExecute with positive call quality standards consistentlyRepresent CVEC with a courteous and respectful mannerDeliver current and accurate informationExecute with transactional accuracy consistentlyPerform required actions to process service requests using established procedures and ensure that service requests are initiated, completed and all billing and informational systems are maintained Perform cashiering activities, including accurate cash handling and balancingPerform various member account transactionsCollect revenue by receiving payments from members in person and in the mail Resolve and document all revenue recovery situations Maintain effective working relationships with employees at all levels within CVEC and with our members, ensuring smooth operations, productive communications, and effective understanding during all interpersonal contactsDynamic team player both within the work group and with other departmentsChange-agent Agility to flex in a fast-paced environmentNotarize documents and forwards documents to internal business partnersAssist with training as necessaryRequired Qualifications:High school diploma or equivalentTwo years of general office experience including but not limited to: responding to customers via phone, in-person, or email; accounting and cashiering experienceStrong verbal and written communication skillsProficiency with Microsoft Word, Excel and OutlookComputer application skills Desired Qualifications:Four years of experience as a customer service representative in a call center environmentFour years of experience handling computerized billing and information systemsElectric or utility industry experiencePhysical Demands and Work Environment:The physical demands and work environment characteristics described here must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical Demands: Job requires sitting for extended periods of time at a desk/computer terminalWork Environment: Team-based, call center office environmentThe employee must occasionally lift and/or move up to 25 poundsHourly Pay Rate: $22- $25/hour depending on experienceCVEC offers a comprehensive benefits package which includes: Health/Dental/Vision Insurance, Life/Disability Insurances, Elective/Non-Elective 401k Retirement Plan; and Generous Annual Paid Time Off.Only qualified electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: View email address on ziprecruiter.com and your request will be forwarded to the appropriate person.CVEC is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. CVEC is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications. CVEC will not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity (including gender expression), national origin, age, marital status, genetic information, pregnancy, disability, family, military or veteran status, or any other status protected by state or federal law.Equal Opportunity Employer/Affirmative Action Employer: Disability/VeteranCVEC reserves the right to alter, change, modify, and/or terminate this job posting at any time without notice, or obligation, to any party.Must be able to pass background check. We also conduct pre-employment drug testing. Any offer will be based on the results of background and drug testing.