Customer Quality Engineer

Overview Sika is looking for an experienced Quality Engineer to join its growing team in Grandview for our Automotive and Industry team. Responsibilities Ensure injection mold production efficiency through process design and development, and direct production support. Serve as customer representative for product issues (quality, deliveries and other customer requests). Lead and direct customer issues to closure, gathering appropriate teams and problem solving using tools such as 8Ds, 5Ps, DWDP, 5-Whys per customer requirements. Maintain daily quality (PPM and other targets) and cost (internal and external costs) data for all customers and at the Grandview plant level. Fulfill all new parts submission (PPAP) requirements. Provide on-site problem resolution at customer locations. Coordinate quarantine and containment actions at customer locations and the Grandview plant. Work closely with the Launch Department to perform Advanced Product Quality Planning (APQP) for new product launches and Advanced Quality Planning (AQP) for product and/or process changes. Coordinate, lead, facilitate and coach efforts within all Sika Operations to achieve and maintain customer satisfaction. Develop, implement, and deploy methods of communication of customer performance. Champion continuous improvement efforts to assure continued customer satisfaction. Develop, coordinate, and implement projects to improve efficiency and decrease scrap. Provide leadership to attain Customer Quality Awards. #J-18808-Ljbffr Sika