Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join a growing team in Gardena, California on a contract basis with the potential for a permanent role. This role supports both customer interactions and sales operations, combining responsive service, accurate record management, and day-to-day coordination for the outside sales team. The ideal candidate is organized, communicative, and comfortable balancing phone-based outreach, administrative tasks, and detailed data entry in a fast-paced environment.

Responsibilities:

• Deliver responsive support to customers while assisting the sales organization with daily operational needs.

• Partner with outside sales representatives to coordinate follow-up activities, documentation, and routine administrative tasks.

• Place outbound calls to prospective and existing customers to support lead development and ongoing communication.

• Record customer details, sales activity, and order-related information with a high level of accuracy.

• Maintain organized and current information within CRM platforms and internal tracking systems.

• Update sales documents, reference materials, and shared files so teams have access to current information.

• Monitor open leads and follow-up items to help ensure timely responses and consistent customer engagement.

• Contribute to general office support and data entry tasks that keep customer and prospect records well organized.

• Prior experience in customer service is strongly preferred.
• Background in sales support, inside sales, administrative coordination, or a similar function is an advantage.
• Strong verbal and written communication skills with a detail-oriented approach to customer interactions.
• Proficiency with Microsoft Office applications, especially Excel.
• Experience using CRM software; Salesforce knowledge is highly preferred.
• High attention to detail with the ability to enter and manage data accurately.
• Ability to work independently while contributing effectively to a broader sales team.
• Dependable, organized, and adaptable when learning new tools and processes.