Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2021 and is a growing team of four focused on building something meaningful together. Before becoming an agent, I worked for a State Farm agent and pursued this path even when it felt out of reach - an experience that shaped my belief in growth, persistence, and pushing beyond comfort zones.

I’ve been married to my wife for 13 years, and we have three boys who keep life busy and fun. Family is a big part of who I am, and that perspective influences the way I lead and support our team. We stay connected to the community through involvement with the local Chamber of Commerce and look for ways to continue building relationships locally.

For our team, we offer PTO, holiday pay, sick days, a 401(k), work-life balance, and licensing paid up front to support your development.

Our office culture is high-expectation but supportive. I’m not a micromanager, but I do expect results and accountability. We’re looking for someone who is eager to learn, willing to step outside their comfort zone, and motivated to take on new challenges. If you’re growth-minded and looking for a long-term career path, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Craig Baldwin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.