Desktop Support

Desktop SupportTrident Consulting is seeking a Desktop Support for one of our clients in Boston, MA. Role Expectations: White glove support is required. Good to have knowledge of market data platforms (Bloomberg, Refinitiv, FactSet etc.). Trade floor experience is required.Top Skills:Strong Windows desktop and endpoint support expertiseMulti-monitor and high-performance workstation setupBasic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDIKey Responsibilities:Service Delivery & Field Service OperationsFront Office & VIP SupportITSM Process ExcellenceEnd-User Technology & Trading Floor SupportInvestment Applications & Market Data SupportStakeholder & Relationship ManagementContinuous Improvement & Operational EfficiencyGenAI ImplementationRequired Skills & Experience:4–8 years in IT Desktop Support or Trade Floor Support within Asset Management or Financial ServicesExperience supporting portfolio managers, traders, and research teamsExposure to market-sensitive, time-critical environmentsTechnical Skills:Strong Windows desktop and endpoint support expertiseMulti-monitor and high-performance workstation setupGood to have knowledge of market data platforms (Bloomberg, Refinitiv, FactSet etc.)Familiarity with OMS/EMS and portfolio management tools (e.g., Aladdin)Basic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDIProcess & Tools:ITSM tools such as ServiceNow, Jira or equivalentIncident prioritization based on investment business impactKnowledge of SLA-driven support in financial environmentsSoft Skills:Strong stakeholder engagementAbility to operate in high-pressure, market-driven environmentsExcellent problem-solving and decision-making skillsClear and confident communication under pressureHigh level of ownership, attention to detail, and accountabilityAbout Trident:Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we've specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success.