Director Physician Practice Operations, Primary Care, FT, Shift varies

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

At Baptist Health, we're committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a "grow our own" philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities , with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible , reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description:

Leads, implements, and manages operational initiatives in support of all Baptist Health practices. Facilitates meetings with diverse groups of stakeholders, providing strategic analysis, and assessments for clients, leaders, or Revenue Cycle counterparts. The Director is a cross-functional leader who oversees relevant Patient Access leaders/departments including metrics, KPIs, budget development, process improvement, personnel issues, etc. Interprets policies and procedures, recommends changes as appropriate, and provides relevant feedback to senior executives. Must have a command of organizational agility, be collaborative and assertive, and have experience working to complete projects across various departments, entities, and specialties. Provides creative and strategic foresight to plan effectively for healthcare industry trends and react to unforeseen changes. Collaborates with various product line leaders and executives to enhance operational effectiveness and and efficiencies for optimal financial and patient experience outcomes. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.Estimated salary range for this position is $133831.04 - $173980.35 / year depending on experience.

Qualifications:

Degrees:

• Masters.

Additional Qualifications:

• Master‘s Degree in Healthcare preferred with a min of 6 years exp in healthcare, preferably in Rev Cycle Management, including a min of 5 years leadership exp in a multi-hospital/physician system required.
• In lieu of Master‘s Degree, a minimum of 8 years experience in healthcare, preferably in Rev Cycle Management, including a minimum of 7 years leadership experience in a multi-hospital/physician system required.
• National Association of Healthcare Access Management, American Association of Healthcare Administrative Management, or Healthcare Financial Management Association certification preferred.
• Creative foresight essential to plan effectively for healthcare industry trends & react to unforeseen changes.
• Strong leadership, analytical, critical thinking, problem solving, communication, & interpersonal skills.
• Ability to work in a fast-paced environment under tight deadlines.
• Able to work & collaborate with multiple stakeholders.
• Assists with the development of system wide standards for Patient Access functions to maximize efficiency/cost effectiveness.
• Experience with supporting/implementing large scale enterprise-wide system initiatives.
• Fosters & exemplifies high ethical standards & strategic practices to enhance the success of the organization.
• Articulates knowledge & understanding of organizational policies/procedures/systems.
• Bilingual English, Spanish/Creole.

Minimum Required Experience: 6 Years

EOE, including disability/vets