Mechanical Service Technician

Job Description

Job Description

Territory: Utica to Albany, NY, with an immediate need to support customers in the Albany area.

THIS CAN EVEN BE A ROLE WHERE SOMEONE CAN BE TRAINED INTO

Position Overview

We are seeking a mechanically inclined, customer-focused Water Treatment Service Technician to support industrial and commercial customers throughout an assigned territory. This role will work closely with senior sales engineers to provide technical support, troubleshoot water treatment systems, install process control equipment, and maintain strong customer relationships.

The initial focus will be on boiler water, cooling tower, and potentially wastewater treatment applications, with hospitals representing a significant portion of the customer base. There is also an opportunity to expand into drinking water applications, groundwater remediation, and dewatering projects within the construction industry.

This position is well suited for someone who enjoys hands-on technical work, solving problems in the field, and working directly with customers.

Key Responsibilities

• Partner with senior sales engineers to support sales, service, and customer account needs throughout the assigned territory.
• Build and maintain strong customer relationships through regular site visits, responsive service, and technical support.
• Troubleshoot water treatment systems and process control equipment, identifying and resolving customer issues both remotely and onsite.
• Install, configure, and maintain process control equipment at new and existing customer locations.
• Perform routine maintenance and emergency service calls, including diagnosing, repairing, and adjusting equipment as needed.
• Prepare service reports and document work performed, equipment conditions, and recommended follow-up actions.
• Support effective water treatment programs by following established procedures and helping customers maintain reliable system performance.
• Travel regularly throughout the assigned territory to provide onsite service and respond to customer needs.

Qualifications

• High school diploma or equivalent required.
• Strong mechanical aptitude and comfort working with industrial or commercial equipment.
• Valid driver's license and a clean driving record.
• An associate or bachelor's degree in a technical or scientific discipline, or relevant trade certification, is preferred.
• Experience with boiler water, cooling towers, wastewater treatment, or industrial water systems is highly desirable.
• Strong troubleshooting, communication, customer service, and problem-solving skills.
• Ability to work independently in the field while collaborating with sales engineers and other technical team members.

Territory and Travel

The territory covers Utica through Albany, New York , with an immediate priority on supporting customers in the Albany area. Regular local and regional travel is required, including routine customer visits and occasional emergency service calls.