Operations Lead: Drive Efficiency & Team Growth

Our Family Broadway National, one of Inc. 5000’s fastest growing privately owned companies, provides national and international Property Management services to high profile clientele throughout a wide range of businesses. Such businesses include Tech, Restaurant, Super Market, Facility Maintenance, Retail, Specialty and more. Our Family Broadway National, one of Inc. 5000’s fastest growing privately owned companies, provides national and international Property Management services to high profile clientele throughout a wide range of businesses. Such businesses include Tech, Restaurant, Super Market, Facility Maintenance, Retail, Specialty and more. Job Responsibilities Receiving and managing all incoming call inquiries, creating work orders, and dispatching services accordingly Oversee daily activities and ensure that operations run smoothly, efficiently and according to company standards Accept and enter all new works order that get sent from client Assist in work order distribution to Operations Coordinators Review, validate, and submit the team’s customer proposals in a vetted and consistent fashion Produce and distribute detailed reporting and instruction to facilitate the completion of jobs per client expectations Correspond with clients daily/weekly to ensure expectations are met Ensure workflows are followed correctly, identifying bottlenecks or inefficiencies. Identify and troubleshoot operational issues/escalations, working with management to resolve problems to improve job flow Implement solutions with management to improve processes and increase productivity Partner with management to lead, train and mentor team members, providing guidance and support Ensure team is on schedule and produce outflow of work timely Develop and strengthen the trust and relationship with team members Job Qualifications Bachelors degree preferred, however equivalent combination of education and experience will be considered Proven experience in a supervisory role Demonstrate customer service skills, excellent phone etiquette a must Problem solving and decision making skills Strong leadership skills with the ability to motivate and develop a team Strong verbal and written communication skills Ability to multi-task in a fast-paced environment Pro-active, organized & detail oriented National retail & facility maintenance experience preferred Experience working with & managing sub-contractors Benefits Medical, Dental and Vision Company paid Group Term Life Insurance 401 (k) Retirement savings plan (company match) Paid vacation, sick/personal time and floating holidays Paid Holidays Why Broadway? We aim to provide our employees with a family-oriented atmosphere, where they are encouraged and motivated in a comfortable setting, while still being given the proper tools to grow within the company. As we experience rapid growth each year, we strive to assure our employees grow with us. Our company welcomes both those who have industry experience and those who are interested in learning about the facility maintenance business. We offer extensive training to new hires, providing them with the skill set needed to succeed. Our goal is to not only to provide exceptional customer service to our clients, but also to create an environment where employees flourish. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #IND2 #J-18808-Ljbffr