Public Safety Specialist

Public Safety Specialist

The Public Safety Specialist is a hybrid position that supports the overall mission of the Washington & Jefferson College Department of Campus & Public Safety by performing both communications (dispatch) and field security duties. This role serves as a primary point of contact for incoming calls and radio communications and conducts patrols to promote a safe campus environment. The Specialist monitors safety systems, coordinates emergency responses, and provides direct support to Campus Police Officers by assisting with non-law enforcement functions and duties.

Communications/ Dispatch Responsibilities

• Serve as the initial point of contact for telephone calls, radio transmissions, and in-person inquiries to the Department of Campus & Public Safety.
• Receive, assess, and prioritize emergency and non-emergency calls, dispatch personnel and coordinate response efforts accordingly.
• Monitor and operate campus security systems including CCTV, fire alarms, intrusion alarms, and access control platforms.
• Document all calls for service, incidents, and system activity accurately and thoroughly.
• Maintain clear, professional communication in high-pressure and emergency situations.

Field/ Patrol Responsibilities

• Conduct routine foot and vehicle patrols of campus buildings, grounds, and parking areas.
• Provide a visible security presence to deter unauthorized activity and enhance campus safety.
• Unlock and lock buildings during scheduled hours, special events, and as needed.
• Respond to service calls and incidents, including alarm activations, safety escorts, and facility-related issues.
• Assist with safety and security operations during campus events, including athletic and social functions.
• Complete written reports and maintain records related to patrol activities and incidents.

Support to Campus Police Officers

• Assist sworn Campus Police Officers with non-law enforcement tasks, such as traffic control, scene security, administrative support, and coordination during emergencies.
• Act as a liaison between the public and Campus Police Officers, relaying information and ensuring effective communication.
• Support general department operations to ensure efficient service delivery and continuity of public safety coverage.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree in criminal justice, communications, or a related field preferred.
• Prior experience in campus safety, security, or emergency communications preferred.
• Strong interpersonal, communication, and multi-tasking skills.
• Ability to remain calm and professional in high-pressure or emergency situations.
• Familiarity with dispatch software, security monitoring systems, and Microsoft Office applications.
• Valid driver's license with a clean driving record required.
• Must be able to work rotating shifts, including nights, weekends, holidays, and special events.
• Must successfully pass a comprehensive criminal background investigation, a drug screening, and a medical evaluation as a condition of employment.