Medical Records Specialist

About Us & Why We're Hiring

We empower children, youth and families to flourish in vibrant communities.

• Child and Family Guidance Center (CFGC), established in 1962, is a leading provider of community mental health and social services in the San Fernando and Antelope Valleys
• Our mission is to empower children and families to achieve health and well-being through innovative mental health services.
• We serve thousands of children and families annually
• We are inspired by our staff of caring and committed professionals
• We are seeking passionate people to join our team

If our mission resonates, keep reading.

• As part of our team, you will join us in providing a continuum of prevention, early intervention, and intensive treatment services to children and families.
• We offer services in our offices, at schools, and in homes.
• Together, we seek to create stronger, more resilient communities
• Your role will center around changing lives, extending our reach, deepening our impact, and building meaningful outcomes for those seeking help.

The Position:

We are seeking a full-time bilingual Medical Records Specialist for our billing department. This position will have primarily administrative responsibilities for the daily function of the medical records department.

What You'll Do:

• Enter admission paperwork and open new cases in the EHR and IBHIS systems.
• Close cases where treatment does not continue post-intake and ensure proper documentation (Notice of Adverse Benefit Determination).
• Process authorizations for information release after the intake period.
• Manage and track the creation, sending, and collection of 18+ packets for clinicians, data entry.
• Update client status changes (e.g., address, phone numbers, guardianship) in the EHR and IBHIS system.
• Maintain the client electronic health record (EHR) by uploading documents and ensuring an organized chart room.
• Run monthly reports for expired PFIs, track and update information in the EHR and IBHIS systems.
• Track Out of County Medi-Cal (SB785) cases and coordinate timely service approvals.
• Manage client chart check-in/out, notifying staff of overdue charts and updating the system.
• Provide back-up for record requests, reception coverage, and other operational duties as needed.
• Hours: Monday-Thursday, 8:30am - 5:30pm, (1-hour meal break) Friday, 8:30am - 5:00pm (30 min. meal break)
• Fully onsite
• Salary: $20.50 per hour

Qualifications

• Bilingual Spanish and English required.
• A minimum of 2 years' experience in a medical, administrative, or mental health agency office setting.
• Computer literary including proficiency in Microsoft Office Applications, such as Excel, Word, and Access.
• Ability to work collaboratively in a team-based setting
• Detail-oriented, analytical, demonstrate accuracy and thoroughness, resourceful, reliable, able to adhere to deadlines, self-starter and be able to work independently.
• Must have a good sense of judgment as pertaining to the position.
• Must have relevant medical billing experience, preferably in mental health.
• Knowledge of LACDMH compliance rules is preferable.
• High School Diploma or GED required. Some college preferred.

We're building a diverse, inclusive team

• You're welcome here. We want CFGC to reflect the diversity of our community and flourish together.
• CFGC is committed to Equity, Diversity, and Inclusion and strives to create a diverse, welcoming and supportive workplace

*This job posting includes a summary of duties, responsibilities, and qualifications for this position. It is not a complete job description and is subject to change based on the needs of the center.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.